17 Replies Latest reply on Oct 24, 2018 12:28 PM by cloudwindfootomega

    Raise the Game bundle did not come with my RX 580

    leeloper

      I ordered the RX 580 8gb from Walmart (online) and it advertised the Raise the Game bundle comes with it, but it did not and they are telling me the either AMD or XFX has to send the game bundel. Has anyone else had this problem? Been on the phone for a couple of hours, she is trying to send me back to XFX or AMD!!

        • Re: Raise the Game bundle did not come with my RX 580
          ferox

          I am having the same problem. I ordered a Asus Strix Vega 64 from Amazon and never received the code from them. Their customer service has no clue about the promotion and keeps trying to get me to call ASUS or AMD.

          • Re: Raise the Game bundle did not come with my RX 580
            jallath

            I'm having this exact same issue with a card purchased through Amazon now. Amazon is swearing up and down this has to be provided by AMD directly even after providing them a link to the promotional information on their own site! Which lists all qualifying cards including the one i purchased. And states quite clearly that the redemption code will be provided by Amazon.

             

            They have sworn they don't provide it and speaking directly to a supervisor in their promotions department I have been told I should take advantage of Amazon's great return policy and purchase it directly from AMD.

             

            So what are we to do as consumers when the participating retailers show no desire to hold up their end of the agreement.

            • Re: Raise the Game bundle did not come with my RX 580
              lesliesantos

              Why don't you contact them?

              • Re: Raise the Game bundle did not come with my RX 580
                gloriouspancake

                edit: follow up below with another reply, AMD did fix me up after i supplied them a receipt!

                 

                Having the same problem. Purchased a CyberPowerPC from WalMart with an RX 580 about a month ago and have been given the run around ever since.

                 

                It lists that it should include a gaming bundle, but nothing was included about how to redeem said gaming bundle. After weeks of emailing back and forth with WalMart, including being sent to a manager (supposedly) who didn't even read the email and just replied "contact CyberPowerPC" (which, btw, i contacted them twice and they said they don't include gaming bundles with their PCs and to contact WalMart) and then being told repeatedly that my ticket would be "escalated" and guaranteeing I would receive a reply within 72 hours, I got no response. This happened 3 times. Finally I agreed to just do an exchange for a new PC. The new PC still doesn't include anything about redeeming a gaming bundle.

                 

                I found this thread last night and then also contacted AMD support. Their reply:

                If you did not receive a UID or coupon code, please contact your retailer to receive one.

                 

                Unfortunately, we do not distribute UID codes on our end as participating retailers are responsible for giving them out when an eligible product is purchased for the promotion. We advise customers to check with their retailers before the purchase to ensure that they are participating in our promo.

                 

                GREAT customer service all around....

                1 of 1 people found this helpful
                  • Re: Raise the Game bundle did not come with my RX 580
                    gil

                    I am now also running into this issue with AMD Rewards. Bought a Radeon RX 580 8G (MSI) from Newegg.

                    Newegg DID give me a code. The log in to claim the games has been nothing but a run around (cyclic).

                     

                    At 58 years old I can tell you I have run AMD since the  AMD-K5, PR166 1995, still have the chip even.

                    But this has rubbed me wrong. Yesterday (before attempting to collect my "Reward") I ordered all the pieces for a new build with a Ryzen 7, 1700 including the Wraith Max Cooler. Had I been through this frustration first, it would have been an Intel build.

                     

                    Frankly, I doubt anyone at AMD cares 23 years on, AMD is now making promises it can't keep !

                    • Re: Raise the Game bundle did not come with my RX 580
                      leeloper

                      Yesterday I finally got someone that knew something about the codes, she contacted the company that sends them out for Walmart and said they should have it resolved by Friday. We will see, we sill see..........

                      • Re: Raise the Game bundle did not come with my RX 580
                        gloriouspancake

                        I don't know if this will work for everyone, but AMD did come through for me. After my initial ticket to support, i followed up with a link to this thread stating that someone mentioned that AMD asked them for a copy of the receipt and they would supply the code. I asked if they would make the same offer to me, they replied to send the receipt. I did, and within a few hours they replied stating that they don't normally do this, but due to my horrible experience with the retailer (WalMart... seriously... ugh... to say I will never buy anything there again may sound like angry ranting, but seriously, I will never buy anything there again) they sent me a code. I was just able to get back to my pc and check it out, and it works!

                         

                        Thank you for resolving my issue, AMD.

                        2 of 2 people found this helpful
                      • Re: Raise the Game bundle did not come with my RX 580
                        jeffcal

                        Yes I'm having problems with AMD rewards I've submitted a support ticket as when I tried to redeem my code I get a error message saying it's already been redeemed.

                        How long do AMD support take to reply?

                        • Re: Raise the Game bundle did not come with my RX 580
                          cloudwindfootomega

                          No luck here

                           

                          "If you did not receive a coupon code, please contact your retailer to receive one.

                           

                          Unfortunately, we do not distribute codes on our end as participating retailers are responsible for giving them out when an eligible product is purchased for the promotion. We advise customers to check with their retailers before the purchase to ensure that they are participating in our promo.

                           

                          Codes are valid while supplies last. If you do not see the promotion on your retailer's website, the promotion may either have been exhausted or the retailer may not be participating. 

                           

                          We apologize for the inconvenience and thank you for your understanding."

                           

                          never buying from amazon again