2 Replies Latest reply on Aug 18, 2018 8:52 AM by elstaci

    When attempting to play a 4K Ultra HD Blu-Ray movie using PowerDVD 18 Ultra I get an error message that says I need to install SGX PSW runtime and to click on Install. When I click on Install it says:  The installation was unsuccessful because this platfo

    remmert1

      When attempting to play a 4K Ultra HD Blu-Ray movie using PowerDVD 18 Ultra I get an error message that says I need to install SGX PSW runtime and to click on Install. When I click on Install it says:

       

      The installation was unsuccessful because this platform does not support SGX, or is disabled in BIOS.

       

      System Information:

      AMD Ryzen 7 2700x

      Gigabyte X470 AORUS Ultra Gaming mother board

      Gigabyte GeForce GTX 1080

      Pioneer PIO-BDR-211UBK BD/DVD/CD Supporting Ultra HD Blu-Ray Playback

       

      From what I have read (so far) it seems that SGX is Intel platform specific. I have to believe there is a work around for AMD. If not this is a MAJOR issue.