4 Replies Latest reply on Jul 28, 2018 12:46 PM by call911imhurt

    XFX R9 380 Fan Problem

    call911imhurt

      Purchase my card in 2015, one of the fans have failed. Its been a total PAIN going through XFX tech support. Messaging back and forth. Last week finally called XFX they stated the replacement fans are out of stock and to look on AMAZON. I have and ordered a replacement cooler as per XFX. The replacement wont work due to the XFX fans are fixed into a click-in housing. So i'm stuck..back to playing message tag on xfxforce.com tech page.

       

      Don't some digging and apparently this failure is common with this particular card...and have seen XFX techs state this in forums..

       

      xfxsupport

      Correct Answer by xfxsupport on Apr 27, 2017 12:40 PM

      It looks like a standard fan failure.  Fortunately, we send these out free of charge! (varies by region)

       

      Do you have a ticket at xfxsupport.com?  I can request a parts shipment for you.

       

      Mark at XFX

       

       

      Please help...only found a so-called replacement out of China...but this site seems sketchy..

      XFX RX460 R9 380X R7 370 GPU VGA Cooler Cooling Fan For XFX RX460 2gb/4GB R9 380X R7 370 Video Grahics Cards As Replacem…