AnsweredAssumed Answered

XFX R9 380 Fan Problem

Question asked by call911imhurt on Jul 26, 2018
Latest reply on Jul 27, 2018 by call911imhurt

Purchase my card in 2015, one of the fans have failed. Its been a total PAIN going through XFX tech support. Messaging back and forth. Last week finally called XFX they stated the replacement fans are out of stock and to look on AMAZON. I have and ordered a replacement cooler as per XFX. The replacement wont work due to the XFX fans are fixed into a click-in housing. So i'm stuck..back to playing message tag on tech page.


Don't some digging and apparently this failure is common with this particular card...and have seen XFX techs state this in forums..



Correct Answer by xfxsupport on Apr 27, 2017 12:40 PM

It looks like a standard fan failure.  Fortunately, we send these out free of charge! (varies by region)


Do you have a ticket at  I can request a parts shipment for you.


Mark at XFX



Please help...only found a so-called replacement out of China...but this site seems sketchy..

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