I have no idea what to do at this point and no real clue where to post this, so ill start here. Ive tried posting this topic in the Drivers/Software forums, and have no real authoritative answers yet.
This is the topic in case anyone wants to see it: https://community.amd.com/message/2867573#comment-2867573
However, this topic is in relation to AMD's inability to even answer my basic tech support ticket. When i opened an official tech support request this is what i got in response:
This is an automatically generated email, please do not reply.
Thank you for contacting AMD Global Customer Care.
We have created a Customer Care Support account based on the details you submitted with your service request.
A separate email containing your service request reference number will follow.
Thank you for choosing AMD!
AMD Global Customer Care
I sent this 11 days ago. Supposedly this is the highest level of "tech support"? So far i have receive NO SEPARATE EMAIL with a request reference number. Does anyone else know of a PHONE NUMBER I can try to reach an actual person? Should i resubmit a ticket explaining the problem?
IM at a loss for what i can do right now. I can't upgrade to the newest drivers w/o losing the VSR resolutions i need to keep playing games without purchasing a brand new video card (Which i dont have the money for because of all the stupid coin mining nonsense). At the very least i can very possibly sell my RX 580 and get an NVIDIA 1070 (not sure i can even afford that ATM, and i shouldn't have to even consider it), or 1060. That, AT LEAST would solve my problem. So far, from what ive seen, NVIDIAs driver customization is 1000000% better than AMD will ever be. They promised to provide scalable resolutions up to a max 3 years ago! This is unacceptable! Its not even HARD TO DO! I Can do it myself for cryin out loud! I have been for the past 3 years!
At this point i am not happy with AMD and will probably be buying NVIDIA exclusively. Which is too bad because i have purchased AMD exclusively for the past several years. They lose business. No real loss im sure. They dont care much about their user base apparently. But what else can i do? What happened to the competitive spirit? Nvidia offers their users INFINITELY greater support and customization than AMD does.