80 Replies Latest reply on Jun 23, 2018 12:26 PM by Hardwood

    AMD Radeon Software 18.5.1 freezes my computer every 5 seconds

    juliannb

      Hello, everybody!

       

      I'm having issues with the newest version of the AMD Radeon Software, which is currently 18.5.1. I decided to reinstall the OS from scratch because of some issues with the computer itself and for some cleanning up, then I decided to install the most recent drivers of my devices (because I don't trust Windows 10's drivers update). The moment I install the AMD Radeon Software, my computer freezes for 1 second every 5 seconds I move the mouse, it's incredibly annoying and I can't figure out why. I restarted multiple times, but the issue is still there, so I decided to uninstall it. Once I restart, it works just fine, no stuttering nor freezing, even Windows 10 "updated drivers" work without any issues. But then again, whenever I play a game, it recommends me to update the GPU drivers.

      To give you an idea, here's a gif'd video I recorded with my phone on a pitch-black picture and the cursor, drawing small circles and capturing every single stutter:

      ezgif-1-c4f5a71d33.gif

      Despite happening with the cursor itself, it actually freezes my entire computer. I played a video and the moment I move the mouse, EVERYTHING gets stuck for a second and so on. I've checked my PC performance and there's no process consuming the entirety of the CPU, RAM nor GPU, and it happens right after I install AMD Radeon Software 18.5.1. I haven't tried with a previous version, but if there's anything I can change on the settings to fix this, please, let me know, this issue is very annoying.

      My PC specs are as follows:

           - OS: Windows 10 Pro x64;

           - CPU: Intel i5 7600K 3.80GHz;

           - GPU: ASUS Radeon Rx 580 8GB;

           - Motherboard: Gigabyte H270-Gaming 3;

           - RAM: Corsair Vengeance 16GB (2x8GB) 3200MHz;

           - Storage: Corsair MP500 M.2 240GB + WD 3TB 7200RPM.

       

      If I'm missing anything, please, let me know and I try to provide what you need as soon as I can.

       

      Thank you very much in advance!