3 Replies Latest reply on Mar 31, 2018 5:25 PM by elstaci

    bonjour tt le monde problème ATI 6970 HD


      j ai des problèmes au niveau de jeux par exemple Fifa 2018 et need for speed payback 
      un message d'erreur s'affiche après quelque minute de démarrage 

        • Re: bonjour tt le monde problème ATI 6970 HD

          Please translate your Post into English since AMD Forum is an English Only Forum. Also post your Computer Info according to AMD Forum rules: INFORMATION REQUIRED WHEN POSTING A QUESTION


          If this is a Desktop with a AMD HD 6xxx series GPU card. AMD doesn't support that card anymore. It is considered to be Legacy. The last known driver for that GPU Card is from 2015/2016 here : Legacy

            • Re: bonjour tt le monde problème ATI 6970 HD

              I have problems with games for example Fifa 2018 and need for speed payback

              an error message appears after a few minutes of startup

              Thank youdx.png

                • Re: bonjour tt le monde problème ATI 6970 HD

                  From EA Forums concerning your error and possible fixes:


                  This is a troublesome error that is not confined to this game or specific hardware. It is a DirectX error code that indicates a crashing of the driver. I have done some more research and have tried to collect all of the steps that people are reporting to have fixed this issue. One particular step I have seen but do not recommend is altering any video card voltages. Some of these steps are quick and easy, some require a little more effort.


                  • Turn on vsync
                  • Perform a clean boot before attemting to play the game
                  • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
                  • Perform a clean video driver installation. I have seen reports that this issue may be more prevalent with nvidia 314.07 so maybe avoid that especially as there is a newer WHQL version available. It also may be worthwhile trying a driver previous to 314.07. The previous nvidia drivers can be found here. Previous AMD/ATI drivers are here.
                  • Set all in game graphics settings to low in order to reduce the stress on your GPU.
                  • Ensure you have hard drive space available for your pagefile. If your pagefile is set to 8GB and you only have 4GB free you may run into problems.
                  • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
                  • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
                  • Set Windows power settings to High performance in the Power Options in Control Panel.
                  • Also, beside High performance, click on Change plan settings, Change advanced power settings, in PCI Express and Link State Power Management change the Setting to Off.
                  • Run the dxwebsetup to possibly fix corrupted DirectX files. Do not do this unless you have attempted all of the previous steps.

                  I will link this post from the official nvidia forum, it is not the same error but it is a driver crashing type of issue and the points mentioned there are all relevant to the DXGI_ERROR_DEVICE_REMOVED error message.


                  It is unfortunate that there does not appear to be a one shot panacea available for this error message and that each player will have to perform some methodical troubleshooting in order to eradicate this issue.


                  I will mark this post as the resolution to bring players attention to it and will monitor it in the coming days to see players responses. Please post and let the community know which if any of these steps have been of benefit to you.






                  This website is excellent in giving solutions to various errors. Here is their solutions for your Error:

                  Fix: DXGI_ERROR_DEVICE_REMOVED - Appuals.com.


                  Ignore that it is using Nvidia, the same applies to AMD Wattman or Radeon Settings.



                  This is the statement from Appuals.com concerning your error from the Link:

                  This error spawns due to a number of different reasons for example when you are overclocking your computer, when your graphics card heats up and disables itself for a split second, or when the game you are running isn’t able to synchronize with the graphics card. This issue usually occurs when playing games like Battlefield, Arma, Crysis, etc. We have listed down a number of different workarounds available to fix this issue.




                  When you re-install your AMD Driver. Follow this basic installation procedure:


                  First download the correct Full AMD driver set from AMD Support for your Desktop


                  Make sure your Windows 10 is fully updated via Windows Update (including Optionals).


                  Disconnect the Internet from your computer to prevent it from installing a different GPU Driver than the one you are installing.


                  Use Windows 10 Uninstall to uninstall all AMD Drivers and software. Then use DDU in safe mode to completely eliminate all traces of the old AMD drivers and software related to the GPU.


                  Delete C:\AMD Folder. This prevents New and Old AMD driver files from installing and corrupting the installation process.


                  After rebooting from DDU, Reinstall the new AMD Full set of drivers. If it installed correctly, again delete C:\AMD folder to save Hard Disk space and reconnect to the Internet.

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