3 Replies Latest reply on Mar 25, 2018 8:45 AM by arcticwind

    rx 580 not being used for games

    ineedhelp5

      I recently bought a new PC hoping to get better performance while playing games.

      Specifically this one:   https://www.amazon.com/gp/product/B0747W15QL/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1

      when i actually started playing a game i wasnt getting better performance than what i used to use ( a non gaming laptop)

      turns out the rx 580 isnt even being used, instead the intel graphics are being used

      i've been searching for a solution for the past 4 hours and havent been able to find anything

      Please help!

      im using the 18.2.1 radeon settings (if thats important)

        • Re: rx 580 not being used for games
          arcticwind

          Is the video cable plugged into the GPU or the motherboard?

            • Re: rx 580 not being used for games
              ineedhelp5

              ive tried plugging it into both and niether of them changes anything

              on the radeon settings display it says "no displays are currently connected to AMD products" when i connect it to either of them

                • Re: rx 580 not being used for games
                  arcticwind

                  When the monitor is plugged into the motherboard you will be using the intel integrated graphics.

                  You will need to have the display cable plugged into the GPU to be using the RX 580. Also, the GPU should be selected as "enabled" in the system BIOS.

                  On some displays you will need to select the input method on the monitor, such as HDMI or Display Port, depending on which method you are using.

                  Sometimes cable go bad so you may need to try different cables.

                  If you are still having problems getting a display through the GPU, you should contact Cyberpower about service or RMA options. You should not be having these problems on a new system.