AnsweredAssumed Answered

Blackscreen ryzen 2400g

Question asked by limeous on Mar 18, 2018
Latest reply on Apr 5, 2018 by gkal

Hi, i i ha an assue with driver installation.

MB: Gigabyte ab350m-ds3h

Ram: 2x4 Samsung DDR4

APU: ryzen 5 2400g

During the installation of the graphics driver, after two flashes, the monitor turns off (no signal).

Blackscreen, but the system still working.

Drivers of the chipset and graphics downloaded and installed from the AMD website. as I tried to solve this problem: a clean installation of Windows version 1703, then 1709, a sequential installation of the chipset drivers, then a reboot, then the graphics, also bought another cable to the monitor, but nothing came of it. During the last attempt, I installed a remote access program to check logs / errors, but there are no errors except one: monitor is not in the list of connected devices in the device manager.

I've tried DVI-D — DVI-D cable and then DVI-D -HDMI.

Unfortunately, I don't have any HDMI-HDMI devices for testing.