7 Replies Latest reply on Mar 25, 2018 4:49 AM by lynk

Can't access Radeon setting for 18.2.3 & 18.3.1.

lynk Mar 7, 2018 9:14 AM

I did a clean install for each even using AMD clean up utility. I get the error message "Radeon Settings version and Driver version do not match. Please try again after updating to the latest version". I have to roll back to 18.2.1 to access my settings.

Re: Can't access Radeon setting for 18.2.3 & 18.3.1.

elstaci Mar 7, 2018 10:13 AM (in response to lynk)

Download the full set of AMD Driver set from AMD Support.

Use Windows Uninstall feature to uninstall the AMD Software and driver. Download and use DDU in safe mode to completely erase all traces of the current AMD driver and software. Delete C:\AMD folder in the Root Directory. Disconnected the Internet from the computer to prevent Windows Update from installing a different Driver before you start your installation. Reboot

Install the AMD full set of Driver and software and reconnect the Internet and see if it works correctly.
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- Re: Can't access Radeon setting for 18.2.3 & 18.3.1.
  
  lynk Mar 9, 2018 4:45 AM (in response to elstaci)
  
  Hello, I tried what you said and it didn't work. It still says the same error. "Radeon Settings and Driver version do not match". this is with 18.3.1. I have to roll back again 18.2.1.
  
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Re: Can't access Radeon setting for 18.2.3 & 18.3.1.

kingfish Mar 7, 2018 10:29 AM (in response to lynk)

Need more information > INFORMATION REQUIRED WHEN POSTING A QUESTION
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- Re: Can't access Radeon setting for 18.2.3 & 18.3.1.
  
  lynk Mar 9, 2018 4:58 AM (in response to kingfish)
  
  Sorry it's:
  AMD Graphics Card
  MSI 480 RX 8GB
  Desktop or Laptop System
  Desktop
  Operating System
  Windows 7 64bit
  Driver version installed
  Radeon Software Adrenalin Edition 18.3.1 but Rolling back to 18.2.1.
  Display Devices
  LGTV 42LM620T-ZE 1080p
  Motherboard + Bios Revision
  Asus p8z77-v pro, Bios Version 2104
  CPU/APU
  Intel i5-3570K @3.40GHz
  Power Supply Unit Make, Model & Wattage
  Corsair AX1200 Professional Series Gold
  RAM
  Corsair Vengeance 16GB
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Re: Can't access Radeon setting for 18.2.3 & 18.3.1.

lynk Mar 11, 2018 4:54 AM (in response to lynk)

Alright it's working. I had to restart again. I installed it, it restarted and the error came up, but i thought to just restart again and that fixed it.

Thanks.
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- Re: Can't access Radeon setting for 18.2.3 & 18.3.1.
  
  pitkoz Mar 13, 2018 3:23 AM (in response to lynk)
  
  so finally what you really did? as far I have the same situation and all adjustments give this info:
  and I could only from within packages uninstall control centre (Radeon Settings) and report generation centre which was placed separately in this folder together with uninstall
  
  I am completely lost.
  All is on windows 7
  Windows reports this version of driver 23.20.15027.2002 so it is 18.3.2.
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  - Re: Can't access Radeon setting for 18.2.3 & 18.3.1.
    
    lynk Mar 25, 2018 4:49 AM (in response to pitkoz)
    
    I got that error, couldn't access the Radeon settings no matter how many times I clicked. So I just restarted and it worked. I followed elstaci instructions at the top. I also couldn't access the settings in the start menu.
    
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