1 2 3 First Previous 99 Replies Latest reply on Aug 13, 2018 4:40 AM by m12lrpv

    2400g solid green screen crash with no text.

    white_rogue

      Built a budget desktop for my kids:

      2400g w/ stock cooling

      8gb G Skill Aegis single stick

      Gigabyte B350 gaming 3

      WD Blue 1tb

      Corsair VS 500

      Windows 10 Pro

      17.7 AMD drivers

      Bios is F22 (most recent and supports Raven Ridge)

       

      When they try and play Minecraft after about 15 minutes the screen turns solid green and the computer freezes. The highest temp I've seen on CPU or GPU is around 40c. Tried it on multiple monitors but all the same. uninstalled and reinstalled video drivers and updated everything related. looking for hopefully a quick fix, kind of hard to explain to them why it doesn't just work when in my opinion it should. Havent tried any other games yet because I'm trying to keep it offline and I don't want steam on there.

        • 1. Re: 2400g solid green screen crash with no text.
          stree

          Very common problem, no real answer found. Could be associated with the other known problem areas, the broken powerplans settings, the broken Wifi issue, the flawed RAM compatibility ? Not forgetting the rushed and problematic BIOS adventures. and others, depending on your build specs.

          I was as eager as anyone to get started with Raven Ridge, even had plans for 2400G on an x370 and a 2200G on an AB350..The 2400 is built, but  may be putting my 1200 back into the AB350 until the majority of these problems are acknowledge and dealt with properly .

          The 1200 may be slower and require a GPU, but what bliss to just use  machine that just does what it should without fuss.

          • 2. Re: 2400g solid green screen crash with no text.
            tscheuer

            Exactly the same issue with my system also while playing minecraft. "Green Screen" after about 15 min.

            Sometimes it is possible to go back to the operation system when using "ctrl - esc". That means the system hangs not completely , just the game or the graphics overlay.

            But most of the time a hard reset is needed to bring the system back to life.

             

            My system is a little bit different:

            Motherboard: ASRock AB350 GAMING-ITX/AC

            Power supply: Thermaltake Munich with 430 watts.

            Memory: Gskill F4-2400C16D-16GFXR Arbeitsspeicher FlareX DDR4 16GB (2x 8GB)

            CPU: AMD Ryzen 2400g

            Operation system: Windows 10 64 latest drivers and patches

            For the AMD components the latest Chipseet and graphics drivers are installed.

            All Bios settings are at "auto" level latest version is flashed.

             

            therefore this issue seems to be independend from board and memory and is relatd to the CPU or the delivered drivers.

            someone any suggestions?

            • 3. Re: 2400g solid green screen crash with no text.
              wndrjsl12

              I'm korean

              I am experiencing the same phenomenon.

               

              My system is

              2200g/bravotec jonsbo cr-601

              Msi mortar(b350)

              Samsung 8gb ram single

              (600w)power

              Window10 64

              Bios and driver are the latest version

               

              When i play lol, I get a green screen. lt's a very difficult situation;;;

              Please reply as soon as possible.

              • 4. Re: 2400g solid green screen crash with no text.
                stree

                There is quite a list of things to check when trying to find the cause of issues with Raven Ridge installations, I will list some of them.

                 

                First, assuming a Windows 10 installation.

                Please ensure that it is Windows 1709. An earlier version with updates to 1709 will give problems. Download a fresh ISO from MS site if you need 1709.

                Windows MUST be 64 bit, never 32 bit for this platform.

                 

                RAM:

                The 2400G and 2200G internal clockspeeds are 2933.  Anything over this will or may upset the on board memory controller, so if having issues and overclocked, undo the overclock and see if issue persists. If you must overclock use the BIOS and do it in small step increments and test each time.

                AM4/Ravenridge, will run with one or two sticks of ram, however performance will fall off dramatically if running only one stick. This platform is desihned to perform best on Dual channel, even Quad channel will give reduced performance. Also double sided RAM will peform about 7% better than single sided.

                Of course it is best to check that the ram is on the motherboard manufacturers QVL, if it is not it does not mean it will not work, just as yet untested by the manufacturer.

                 

                Chipset and Radeon drivers.

                Of course these need to be updated, but must be in sequence. Install the chipset drivers THEN the Radeon drivers, both from the AMD site.

                If you install the chipset drivers last the the older chipset graphics drivers will overwrite the Radeon drivers and give problems.

                 

                BIOS.

                Please ensure you set your BIOS to default before updating, and clear CMOS too. If the latest BIOS is giving problems check and see if there is a BETA BIOS, these generally will address some of these problems.

                 

                I hope people can add to this list, not with examples of their problems! but examples of how to meet the requirements of a good Ravenridge platform

                • 5. Re: 2400g solid green screen crash with no text.
                  wndrjsl12

                  This method is already well known in Korea.

                  I have already done this in a way.

                  This method does not play a fundamental role in stopping the green screen.

                  In Korea, not only me but also frequent green screen issues are emerging from various communities

                  If the green screen appears during the game, the game will be unconditionally lost.

                  I think this is a deadly bug in Raven Ridge.

                  Please give me an accurate answer to the green screen issue at AMD.

                   

                  • 6. Re: 2400g solid green screen crash with no text.
                    wndrjsl12

                    This method is already well known in Korea.

                    I have already done this in a way.

                    This method does not play a fundamental role in stopping the green screen.

                    In Korea, not only me but also frequent green screen issues are emerging from various communities

                    If the green screen appears during the game, the game will be unconditionally lost.

                    I think this is a deadly bug in Raven Ridge.

                    Please give me an accurate answer to the green screen issue at AMD.

                    • 7. Re: 2400g solid green screen crash with no text.
                      fxnoob

                      Same issue here.

                      2400G on AsRock AB350M-HDV. I hope next drivers will fix these.

                      • 8. Re: 2400g solid green screen crash with no text.
                        stree

                        Been thinking about this: Realised that the only time I got green screen was when I tried Corsair Vengeance LPX 3200.........Not happy with this ram, so put back the Crucial Ballistx Sport LT I used before. Never had an issue when using the Crucial.So maybe it is a RAM related issue? I know a lot of you are using G-Skill, but there must be something ram related going on.

                        • 9. Re: 2400g solid green screen crash with no text.
                          tscheuer

                          So using memory with the Ryzen APU is a litte bit like Russion Roulette but the other way round?
                          Hope this is just a joke!

                          • 10. Re: 2400g solid green screen crash with no text.
                            stree

                            I do not joke about my builds nor anyone elses..... As for some memory not being suitable for some motherboards, that is what QVLs are for, although not 100% certainty even then.

                            This is what is called  early adopter tax, we all pay it to be among the first to use a new platform.

                            Also, whay version of windows 10 do you have? If it is not 1709 you will have problems..............

                            • 11. Re: 2400g solid green screen crash with no text.
                              fxnoob

                              Edit: just got a green screen, seems that I was in a hurry to confirm that is solved. Is not. System is faster and snappier with the bios update, but the screen is still present . I get it less than before, but I still get it.

                               

                               

                              I think is related to BIOS, I updated to latest version and I played like 4 hours straight without any issue. Also the system is snappier now, even games are better.

                              • 12. Re: 2400g solid green screen crash with no text.
                                kenbee

                                The green screen was not limited to ryzen, yesterday or day before amd released a graphics card update that fixed it for another pc I have that has an a10 with rx 460, you could literally just turn the monitor off and then on and it would green screen rebooting was the only way to fix it. The notes indicated it was related to freesync turning on randomly or it ranging from low to high, its in their release notes. Hopefully one for the apus will arrive soon to fix ours too.

                                • 13. Re: 2400g solid green screen crash with no text.
                                  majoda

                                  I had the same issue with Ryzen 3 2200g, Gigabyte AB350M Gaming 3 motherboard and 2x4gb Crucial Ballistix Sport 2666 RAM.

                                   

                                  I believe I may have fixed by turning the CPU fan on full speed all the time.

                                   

                                  When playing vanilla minecraft with no resource packs or shaders the CPU temp quickly got up over 60 degrees C.

                                  I have the stock CPU cooler and all the review videos I watched said it was adequate for overclocking. Mine is not overclocked, I have latest BIOS and Windows build 1709 and was getting green screen after 5 minutes of Minecraft.

                                   

                                  I used the Gigabyte SIV app that is installed with App Centre to set the fan although it can also be done in the BIOS.

                                   

                                  UPDATE: It crashed green screen again 20 minutes into minecraft. I have emailed the retailer and they have said it sounds like a faulty CPU and they will test it and replace.

                                  1 of 1 people found this helpful
                                  • 14. Re: 2400g solid green screen crash with no text.
                                    fxnoob

                                    I replaced my 1 year old Crucial 2400 MHz 2x8GB with these:

                                     

                                    Corsair Vengeance LPX Black DDR4, 2x8GB, 3200 MHz, CL 16 (CMK16GX4M2B3200C16)

                                     

                                    They are in mobo's QVL for Raven Ridge.

                                     

                                    Currently running in XMP 2.0 3200MHz

                                     

                                    If green screen appears again, is not related to memory at all, Crucial was in QVL too. (CT8G4DFS824A)

                                     

                                    I doubt CPU is faulty, the chances to be are like very small.

                                     

                                    EDIT

                                    Green screen of death, with these memories too, system uptime 2 days, I received it in windows, not during gaming. BIOS 4.70 (latest).

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