52 Replies Latest reply on May 22, 2018 4:50 PM by tscheuer

    2400g solid green screen crash with no text.

    white_rogue

      Built a budget desktop for my kids:

      2400g w/ stock cooling

      8gb G Skill Aegis single stick

      Gigabyte B350 gaming 3

      WD Blue 1tb

      Corsair VS 500

      Windows 10 Pro

      17.7 AMD drivers

      Bios is F22 (most recent and supports Raven Ridge)

       

      When they try and play Minecraft after about 15 minutes the screen turns solid green and the computer freezes. The highest temp I've seen on CPU or GPU is around 40c. Tried it on multiple monitors but all the same. uninstalled and reinstalled video drivers and updated everything related. looking for hopefully a quick fix, kind of hard to explain to them why it doesn't just work when in my opinion it should. Havent tried any other games yet because I'm trying to keep it offline and I don't want steam on there.

        • Re: 2400g solid green screen crash with no text.
          stree

          Very common problem, no real answer found. Could be associated with the other known problem areas, the broken powerplans settings, the broken Wifi issue, the flawed RAM compatibility ? Not forgetting the rushed and problematic BIOS adventures. and others, depending on your build specs.

          I was as eager as anyone to get started with Raven Ridge, even had plans for 2400G on an x370 and a 2200G on an AB350..The 2400 is built, but  may be putting my 1200 back into the AB350 until the majority of these problems are acknowledge and dealt with properly .

          The 1200 may be slower and require a GPU, but what bliss to just use  machine that just does what it should without fuss.

          • Re: 2400g solid green screen crash with no text.
            tscheuer

            Exactly the same issue with my system also while playing minecraft. "Green Screen" after about 15 min.

            Sometimes it is possible to go back to the operation system when using "ctrl - esc". That means the system hangs not completely , just the game or the graphics overlay.

            But most of the time a hard reset is needed to bring the system back to life.

             

            My system is a little bit different:

            Motherboard: ASRock AB350 GAMING-ITX/AC

            Power supply: Thermaltake Munich with 430 watts.

            Memory: Gskill F4-2400C16D-16GFXR Arbeitsspeicher FlareX DDR4 16GB (2x 8GB)

            CPU: AMD Ryzen 2400g

            Operation system: Windows 10 64 latest drivers and patches

            For the AMD components the latest Chipseet and graphics drivers are installed.

            All Bios settings are at "auto" level latest version is flashed.

             

            therefore this issue seems to be independend from board and memory and is relatd to the CPU or the delivered drivers.

            someone any suggestions?

            • Re: 2400g solid green screen crash with no text.
              wndrjsl12

              I'm korean

              I am experiencing the same phenomenon.

               

              My system is

              2200g/bravotec jonsbo cr-601

              Msi mortar(b350)

              Samsung 8gb ram single

              (600w)power

              Window10 64

              Bios and driver are the latest version

               

              When i play lol, I get a green screen. lt's a very difficult situation;;;

              Please reply as soon as possible.

              • Re: 2400g solid green screen crash with no text.
                stree

                There is quite a list of things to check when trying to find the cause of issues with Raven Ridge installations, I will list some of them.

                 

                First, assuming a Windows 10 installation.

                Please ensure that it is Windows 1709. An earlier version with updates to 1709 will give problems. Download a fresh ISO from MS site if you need 1709.

                Windows MUST be 64 bit, never 32 bit for this platform.

                 

                RAM:

                The 2400G and 2200G internal clockspeeds are 2933.  Anything over this will or may upset the on board memory controller, so if having issues and overclocked, undo the overclock and see if issue persists. If you must overclock use the BIOS and do it in small step increments and test each time.

                AM4/Ravenridge, will run with one or two sticks of ram, however performance will fall off dramatically if running only one stick. This platform is desihned to perform best on Dual channel, even Quad channel will give reduced performance. Also double sided RAM will peform about 7% better than single sided.

                Of course it is best to check that the ram is on the motherboard manufacturers QVL, if it is not it does not mean it will not work, just as yet untested by the manufacturer.

                 

                Chipset and Radeon drivers.

                Of course these need to be updated, but must be in sequence. Install the chipset drivers THEN the Radeon drivers, both from the AMD site.

                If you install the chipset drivers last the the older chipset graphics drivers will overwrite the Radeon drivers and give problems.

                 

                BIOS.

                Please ensure you set your BIOS to default before updating, and clear CMOS too. If the latest BIOS is giving problems check and see if there is a BETA BIOS, these generally will address some of these problems.

                 

                I hope people can add to this list, not with examples of their problems! but examples of how to meet the requirements of a good Ravenridge platform

                  • Re: 2400g solid green screen crash with no text.
                    wndrjsl12

                    This method is already well known in Korea.

                    I have already done this in a way.

                    This method does not play a fundamental role in stopping the green screen.

                    In Korea, not only me but also frequent green screen issues are emerging from various communities

                    If the green screen appears during the game, the game will be unconditionally lost.

                    I think this is a deadly bug in Raven Ridge.

                    Please give me an accurate answer to the green screen issue at AMD.

                     

                  • Re: 2400g solid green screen crash with no text.
                    wndrjsl12

                    This method is already well known in Korea.

                    I have already done this in a way.

                    This method does not play a fundamental role in stopping the green screen.

                    In Korea, not only me but also frequent green screen issues are emerging from various communities

                    If the green screen appears during the game, the game will be unconditionally lost.

                    I think this is a deadly bug in Raven Ridge.

                    Please give me an accurate answer to the green screen issue at AMD.

                    • Re: 2400g solid green screen crash with no text.
                      fxnoob

                      Same issue here.

                      2400G on AsRock AB350M-HDV. I hope next drivers will fix these.

                      • Re: 2400g solid green screen crash with no text.
                        stree

                        Been thinking about this: Realised that the only time I got green screen was when I tried Corsair Vengeance LPX 3200.........Not happy with this ram, so put back the Crucial Ballistx Sport LT I used before. Never had an issue when using the Crucial.So maybe it is a RAM related issue? I know a lot of you are using G-Skill, but there must be something ram related going on.

                        • Re: 2400g solid green screen crash with no text.
                          fxnoob

                          Edit: just got a green screen, seems that I was in a hurry to confirm that is solved. Is not. System is faster and snappier with the bios update, but the screen is still present . I get it less than before, but I still get it.

                           

                           

                          I think is related to BIOS, I updated to latest version and I played like 4 hours straight without any issue. Also the system is snappier now, even games are better.

                          • Re: 2400g solid green screen crash with no text.
                            kenbee

                            The green screen was not limited to ryzen, yesterday or day before amd released a graphics card update that fixed it for another pc I have that has an a10 with rx 460, you could literally just turn the monitor off and then on and it would green screen rebooting was the only way to fix it. The notes indicated it was related to freesync turning on randomly or it ranging from low to high, its in their release notes. Hopefully one for the apus will arrive soon to fix ours too.

                            • Re: 2400g solid green screen crash with no text.
                              majoda

                              I had the same issue with Ryzen 3 2200g, Gigabyte AB350M Gaming 3 motherboard and 2x4gb Crucial Ballistix Sport 2666 RAM.

                               

                              I believe I may have fixed by turning the CPU fan on full speed all the time.

                               

                              When playing vanilla minecraft with no resource packs or shaders the CPU temp quickly got up over 60 degrees C.

                              I have the stock CPU cooler and all the review videos I watched said it was adequate for overclocking. Mine is not overclocked, I have latest BIOS and Windows build 1709 and was getting green screen after 5 minutes of Minecraft.

                               

                              I used the Gigabyte SIV app that is installed with App Centre to set the fan although it can also be done in the BIOS.

                               

                              UPDATE: It crashed green screen again 20 minutes into minecraft. I have emailed the retailer and they have said it sounds like a faulty CPU and they will test it and replace.

                              1 of 1 people found this helpful
                              • Re: 2400g solid green screen crash with no text.
                                fxnoob

                                I replaced my 1 year old Crucial 2400 MHz 2x8GB with these:

                                 

                                Corsair Vengeance LPX Black DDR4, 2x8GB, 3200 MHz, CL 16 (CMK16GX4M2B3200C16)

                                 

                                They are in mobo's QVL for Raven Ridge.

                                 

                                Currently running in XMP 2.0 3200MHz

                                 

                                If green screen appears again, is not related to memory at all, Crucial was in QVL too. (CT8G4DFS824A)

                                 

                                I doubt CPU is faulty, the chances to be are like very small.

                                 

                                EDIT

                                Green screen of death, with these memories too, system uptime 2 days, I received it in windows, not during gaming. BIOS 4.70 (latest).

                                • Re: 2400g solid green screen crash with no text.
                                  powasaurus.rex

                                  Same issue here (my screen goes black instead of green) on a brand new build. Have tried everything I could find to fix it and nothing has worked. Also get BSOD if I leave the computer running with Chome open for 30-50 minutes.

                                   

                                  Temporary fix I did manage to find is unplugging the HDMI cord from the PC if I'm ever AFK.

                                   

                                  Specs:

                                  Ryzen 5 2400G

                                  MSI X370 Gaming Plus

                                  Kingston HyperX 2x4GB DDR4-2400 MHz

                                  EVGA BQ 650W PSU

                                  All software should be up to date considering I've reinstalled everything 3-4 times in the past week.

                                  • Re: 2400g solid green screen crash with no text.
                                    fxnoob

                                    Obviously this is a driver problem, I hope AMD will come with a fix soon.

                                    • Re: 2400g solid green screen crash with no text.
                                      m12lrpv

                                      Same. Minecraft goes black screen after about 15 minutes.

                                       

                                      Ryzen 5 2400G

                                      Gigabyte ab350m-d3h

                                      samsung 960 evo m.2

                                      2x8GB HyperX

                                       

                                      put in an old 6000 series graphics card and it's all good. Definitely a graphics driver issue for the 2400G

                                        • Re: 2400g solid green screen crash with no text.
                                          andyfl

                                          Same problems, but also a bunch of others problems

                                           

                                          Ryzen 5 2400G

                                          Msi mortar(b350)

                                          team group L7 EVO 60gb

                                          1x8GB HyperX Predator 3000mhz

                                          Tagan BZ series 700W (80 plus certified)

                                           

                                          the memory is set at 2400mhz and CPU default frequency (3.6ghz)

                                          at first the pc looked stable i played for 30-40 min overwatch without many problems, then everything started :

                                           

                                          -a freeze of 30seconds on overwatch but then the game recovered himself

                                          -Green Screen

                                          - glitches on youtube at 1080p or 4k windowed

                                          - a Green Screen on desktop

                                          - purple screen!

                                          -i decided to play a light and much older game like Rage (2011) ... i tried to start new campaign 4 times, and systematicaly after abuout 10-15 min the video and audio freezes (with a disturbing sound)

                                          -when i reboot after i always had to reboot twice because one of the EZ debug led (sometimes the CPU-led sometimes the RAM-led, sometimes Both, and sometime VGA-led)

                                          -i decided to run memtest86 , i created a bootable... i pluged inside one of the back USB 3.1 port  while the computer was still in windows, and it rebooted!!!

                                          -i run memtest from boot: first time it frezed at 50% (2min and 21 sec) , second time at 87% (9:20), third time at 66% (6:24)

                                          -the computer doesnt boot , it took me 5 times to get something on the screen!

                                           

                                          let me say, i dont think it is a software related problem!!!

                                            • Re: 2400g solid green screen crash with no text.
                                              stree

                                              What powerplan are you running? Please try performance, let me know if it makes a difference. It did for me.

                                              It will not be helping using a single ram stick, Ryzen is built to operate dual channel..but I doubt this is a cause of your problem, just not optimising the system.

                                                • Re: 2400g solid green screen crash with no text.
                                                  andyfl

                                                  are you talking about powerplan settings in windows 10?

                                                  i have run memtest86 with a boot USB drive 5 times and it freezes always!

                                                  i tried also with a LIVE ubuntu USB and also ubuntu freezes!

                                                   

                                                  i dont think its something related to the O.S. you use!

                                                   

                                                  regarding the single memory stick issue, let me say: when these kind of problems happen the first suggestion you get is to isolate the problem by using a single stick by once, sot that you can figure out if one of the 2 ram modules is faulty ..so dont tell me about double channel , i already know this, i bought 1 single stick by purpose, because i had sense there could be problems

                                                    • Re: 2400g solid green screen crash with no text.
                                                      stree

                                                      Go to control panel powerplans. set to performance.

                                                      Check windows is true 1709 build and not updated version.

                                                      Check chipset is latest, and installed BEFORE latest Radeon drivers.

                                                      Check BIOS is latest.

                                                      Check PSU is working and of sufficient quality and power.

                                                      Many many people are using 220 and 2400 on similar systems with no problems.

                                                      I understand what you sat about RAM but disagree with your logic. You are not helping yourself. One stick situation is for test bed purposes, not for running games.

                                                      I also disagree with you when you say it is doubtful it is software related. Everything you have pointed out relates to known software issues.

                                                      But you seem determined to find out (or not) the hard way so I will drop out of this thread.

                                                      Good luck

                                              • Re: 2400g solid green screen crash with no text.
                                                fxnoob

                                                I solved all the problems (including video_tdr_failure blue screens) by adding a separate video card. This integrated gpu is basically unusable, my online games are crashing randomly, I lose a lot of time and nerves. Adding a separate video card eliminates the purpose for what I bought this CPU. Is 2 months without any driver update, thanks AMD.

                                                • Re: 2400g solid green screen crash with no text.
                                                  majoda

                                                  Just updated to F23d Bios on Gigabyte AB350 Gaming 3 and got green screen after about 5 minutes of un-modded vanilla Minecraft. Looks like I will be borrowing my friends old GTX 770 for a while longer as I have no problems with it installed.

                                                  • Re: 2400g solid green screen crash with no text.
                                                    dyrelo

                                                    Hey guys,

                                                     

                                                    I've had the same issues.

                                                    I used a dual monitor setup on a Gigabyte GA-AB350N-Gaming-WIFI with a Ryzen 5 2400g and 16GB of RAM.

                                                    The main Monitor was on HDMI and the second on Displayport. I figured out that either the dual monitor was the issue, or using HDMI for the main monitor. I now use Displayport for the main display and refused to attach anything to HDMI. And this made the difference. No more green screens. The System is stable.

                                                     

                                                    Seems we have to wait for some appropriate driver solutions in the near future to "really" solve this issue.

                                                    Anyways, this solution at least lets you use your machine with no more crashes.

                                                     

                                                    Cheers

                                                    • Re: 2400g solid green screen crash with no text.
                                                      rincewnd

                                                      I wonder if you guys have the "Virtual Super Resolution" feature enabled... Disabling it fixed the green screen for me.

                                                       

                                                      Though it's clearly not the case for those who get freezes even in BIOS (this one is definitely a hardware problem).

                                                      • Re: 2400g solid green screen crash with no text.
                                                        cryo

                                                        Hello. I've had the same issue. System shuts down during installation of APU driver. I read on some forum that some guy remedied the problem by changing PSU to an old one from 2006.

                                                         

                                                        This is my system:

                                                        CPU: AMD Ryzen 3 2200G

                                                        RAM: Kingston HyperX 8GB 3200MHz

                                                        Hovedkort: Gigabyte GA-AB350N GAMING WIFI

                                                        SSD: Corsair Force MP500 120GB

                                                        PSU: Enermax Modu 82+ (EMD625AWT) 625W

                                                         

                                                        After I changed the PSU to a very old Antec 350W PSU everything is working perfectly again.

                                                         

                                                        The guy's theory was that once the driver is installed, the power consumption goes down so much that the PSU just shuts off. I find this hard to believe, but it seems to have some merit.

                                                         

                                                        Is there any way to get AMD on this? It seems to be a big problem for a lot of people. I know I am very frustrated with this, after doing the switch from Intel on this build. I am no longer so sure it was such a good idea.

                                                        • Re: 2400g solid green screen crash with no text.
                                                          genosider

                                                          I back again. I have this problem too my computer show green screen when I will play league of legends. I had this problem two times the only solution is reset my computer.

                                                          My config is : Ryzen 3 2200G+1X8 2666mhz Crucial Ballistic +Asus Prime A320M K/BR

                                                          • Re: 2400g solid green screen crash with no text.
                                                            ray_m

                                                            You can install the new driver available here : Radeon Software Adrenalin Edition Q2 2018 Release Notes


                                                            Note :  It is essential that you reboot the system after you install these drivers.

                                                             

                                                            Please submit your feedback on any issues with this driver here.

                                                            • Re: 2400g solid green screen crash with no text.
                                                              fxnoob

                                                              Edit: I jumped the gun again, after being stable 2 days I get frequent crashes in Lineage 2. I got one every day. I put back the 1030, ordered the new 2600. Goodbye 2400G, it wasn't nice knowing you.

                                                               

                                                               

                                                              2 days since new driver, same uptime, lineage 2 running, no hangs, bsods, green screens so far. I will keep you updated.