1 Reply Latest reply on Jan 29, 2018 6:37 AM by amdmatt

    My sapphire radeon r9 390 nitro is causing black screen crashes, what can I do?

    thetingel

      So like 2 weeks ago my PC had it's first black screen shutdown and now it happens in irregular intervals.

       

      My PC crashes when playing games, it can happen after 10 minutes or sometimes after 2 or more hours or anything in between.

      It even worked flawlessly for 3 days straight but then the crashes returned, what I want to say it's really irregular and doesn't follow any pattern

       

      I checked if it was an overheating problem but the temperatures were pretty much perfect.

      I also checked if it was a power problem but that seemed to be in optimal condition too.

       

      Do you guys have any ideas what I can do to fix this problem?

      Are there any known problems with the r9 390?

       

      Some of the Fixes I tried but which failed:

      -Changing the TrDelay to 8 or more seconds

      -Toggled on Power efficiency

      -Set power limit to +50%

      -Reinstall Windows

      -Updating Bios

       

      My specs:

      Intel Core i5 6600K 4x 3.50GHz So.1151 WOF

      16GB (2x 8192MB) Corsair Vengeance LPX LP schwarz DDR4-3200 DIMM CL16-18-18-36 Dual Kit

      550 Watt be quiet! Dark Power Pro 11 Modular 80+ Platinum

      8GB Sapphire Radeon R9 390 Nitro inkl. Backplate Aktiv PCIe 3.0 x16 1xDVI / 1xHDMI / 3xDisplayPort

      Microsoft Windows 10 Home 64 Bit Englisch Betriebssystem DSP/SB PC

      ASRock Z170 Extreme4 Intel Z170 So.1151 Dual Channel DDR4 ATX Retail

      500GB Crucial MX200 2.5" (6.4cm) SATA 6Gb/s MLC (CT500MX200SSD1)