5 Replies Latest reply on Jan 19, 2018 1:23 PM by ray_m

    Developer seeking support

    tt_rick

      Hello,

       

      I'm part of a development team and am seeking technical support regarding an issue between our application and the latest Radeon Software Version 17.12.1, 17.12.2, 18.1.1.

       

      Our application will crash at various points when using 17.12.1 and later, but will not crash when using earlier versions specifically 17.11.1 and 17.7.2.

        • Re: Developer seeking support
          dipak

          It's difficult to understand the issue from the above post. Please provide more details as mentioned here: INFORMATION REQUIRED WHEN POSTING A QUESTION

            • Re: Developer seeking support
              tt_rick

              Hi Dipak,

               

              Our app's crash dumps indicate an unhandled exception at D3DSCache.dll. Going through the call stack, it appears to be a D3D crash and doesn't give any context about where it's coming from in our engine code.

               

              Describe your system:

                  AMD Graphics Card

                     PC1: AMD HD 7870 GHz Edition

                     PC2: AMD RX 470

                  Desktop or Laptop System

                      Desktop

                  Operating System

                      Windows 10 Pro x64

                  Driver version installed

                      Radeon Software Adrenalin Edition 17.12.1, 17.12.2, 18.1.1

                  Display Devices

                      PC1: Dell P2314T 1920x1080 @60Hz HDMI

                      PC2: Acer R240HY 1920x1080 @59Hz HDMI

                  Motherboard + Bios Revision

                      PC1: Dell XPS 8500 OEM motherboard

                      PC2: ASRock AB 350 Pro 4

                  CPU/APU

                      PC1: Intel i5 3450

                      PC2: AMD Ryzen 5 1400

                  Power Supply Unit  Make, Model & Wattage

                      PC1: Dell XPS 8500 OEM PSU

                      PC2: Cyberpowerpc OEM 600w PSU

                  RAM

                      PC1: 8GB

                      PC2: 16GB