4 Replies Latest reply on Jan 10, 2018 10:16 AM by amdmatt

    RX480 Black Screen Bug 17.12.2

    pledged101

      So at heavy loads at stock OC the AMD Radeon Program crashes and blacks out my monitors for a minute and come back. But when I OC the GPU to 1335 MHz, the AMD Radeon Program does not crash at heavy loads. Why would this happen? I got the temp to never go over 65c. So it cannot be overheating.

       

      Overview:

      Radeon Software Version - 17.12.2

      Radeon Software Edition - Adrenalin

      Graphics Chipset - Radeon (TM) RX 480 Graphics

      Memory Size - 4096 MB

      Memory Type - GDDR5

      Core Clock - 1335 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz

       

      Software:

      Radeon Settings Version - 2017.1217.1452.26725

      Driver Packaging Version - 17.50.07.01-171217a-322096E-RadeonSoftwareAdrenalin

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1634

      Direct3D® Version - 9.14.10.01316

      OpenGL® Version - 6.14.10.13506

      OpenCL™ Version - 23.20.15007.1005

      AMD Mantle Version - 9.1.10.0237

      AMD Mantle API Version - 102400

      AMD Audio Driver Version - 10.0.1.6

      Vulkan™ Driver Version - 2.0.1

      Vulkan™ API Version - 1.0.65

       

      Hardware:

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - Radeon (TM) RX 480 Graphics

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - 3413

      SubSystem Vendor ID - 1462

      Revision ID - C7

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x8

      BIOS Version - 015.050.000.000

      BIOS Part Number - 113-V34111-F1

      BIOS Date - 2016/11/28 21:38

      Memory Size - 4096 MB

      Memory Type - GDDR5

      Memory Clock - 1750 MHz

      Core Clock - 1335 MHz

      Total Memory Bandwidth - 224 GByte/s

      Memory Bit Rate - 7.00 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: Weird RX 480 AMD Software Bug
          kingfish

          Do you have the Power Limit in the Adrenalin control panel set to +50 (or the highest +value your card has)? And your computer power plan set to 'high performance?

          AMD graphics performance

          Screenshot_11.png

            • Re: Weird RX 480 AMD Software Bug
              pledged101

              This is Stock settings: (Where it crashes if at 100% Activity)

              Stock.PNG

              This is my OC Setting: (Does Not Crash with these settings)

              My settings.PNG

                • Re: Weird RX 480 AMD Software Bug
                  kingfish

                  Your card is throttling under high load/power draw...as it's designed to. AMD graphics performance

                   

                  "Your AMD graphics card has a Power Limit setting in Overdrive. The default setting is 0. That is a power saving (electricity)  setting that throttles your card when it begins to draw more power...like when your gaming. Enabling Overdrive and Raising the Power Limit to it's Highest + value (currently +50 or +20 depending on the card) Disables this throttling feature. It is not overclocking, it just allows the card to perform to its maximum capabilities."

                   

                  Try removing all your overclocking and any other changes you made...use the 'restore factory defaults' (I prefer to reinstall the drivers,but).

                  In the game profile > profile Wattman  > raise the Power Limit to its Max +value (+50,etc) Don't touch any other setting. CLICK APPLY

                  Your temperature settings are way off..but that's another story.

                   

                  Screenshot_2 (6).png

                  2 of 2 people found this helpful
              • Re: Weird RX 480 AMD Software Bug
                amdmatt

                glad to see that you have found the correct answer to your question.  In order to help others with a similar problem to find this answer quickly, we have locked the discussion to keep it focused on the issue you reported.