AnsweredAssumed Answered

Latest AMD driver deletes all printers (17.10.1)!!

Question asked by 442mike on Oct 11, 2017
Latest reply on Dec 6, 2017 by calebalexander

Registered here just to post this.  I manage the IT department for a mid-size business.  Many of our machines use Windows 10.  Many of our machines use AMD Radeon R7 250 video cards for dual monitors.  I downloaded the latest driver yesterday (whql-radeon-software-crimson-relive-17.9.3-win10-64bit-oct2.exe).  When I went to install it it did the usual check and gave me the option to install 17.10.1, instead.  I chose this and chose "Clean install", as I've been doing for years.  After the systems rebooted and driver installation finished I noticed that they were missing all their printers.  No error messages, no services stopped, rebooting again did not help.  It was as if every printer on the system had simply been right-clicked and removed.  This problem is identical and consistent on six different machines (all Dell OptiPlex business-class systems with a variety of network-connected HP enterprise printers, also running the latest  drivers from HP).


Not sure what the issue is, nothing shows up in the event logs, but I'm having to reinstall a lot of printers today.  :-(