4 Replies Latest reply on May 20, 2017 12:21 PM by rww

Screen 1 on a 4 screen setup using AMD 5570 graphics card is B/W

rww May 15, 2017 2:16 PM

I am working with an Intel / HP i-7 -2600 chip with 3.4 Mhz processing speed. I have an Radeon 5570 graphics installed for a 4 monitor system. 12 MB ram on the board. 2TB HD. When the system boots up all screens will show the windows 10 Pro graphics box in color, but when the startup menu engages the 5570 graphics card monitor 1 goes to black and white, monitors 2-4 remain in color. Help Randy

I should have added prior troubleshooting. This is a brand new computer so we have made sure all the Windows 10 updates have been applied, and we have the latest graphics driver for this system that were updated about 2 weeks ago by AMD. Additionally, I have 2 of the 4 screen DMI splitters for this system and the problems remains the same with either of the pigtails. Finally, if I switch the monitors and change the order the problem moves to the monitor that is hooked up with the #1 feed. Randy

Message was edited by: Randy Weikle

Re: Screen 1 on a 4 screen setup using AMD 5570 graphics card is B/W

sean.i May 19, 2017 1:37 PM (in response to rww)

Please can you provide some details about your HD 5570. Who is manufacturer (i.e. Visiontek, Sapphire, etc) and what output connections does it have?
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- Re: Screen 1 on a 4 screen setup using AMD 5570 graphics card is B/W
  
  rww May 20, 2017 12:16 PM (in response to sean.i)
  
  Vision tech I think and it has a 4 screen pigtail for DVI that I have only seen in this card. I have two of the pigtails and they. Other show the same problem. Additionally during the set up process the screen shows color until this graphics card is engaged by the start process
  
  Randy
  
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Re: Screen 1 on a 4 screen setup using AMD 5570 graphics card is B/W

kingfish May 19, 2017 1:44 PM (in response to rww)

A 'new' system with a legacy graphics card? What OS? 32 or 64bit? Desktop or laptop computer? If a 64 bit desktop, these are the last/latest drivers for your card > Legacy
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- Re: Screen 1 on a 4 screen setup using AMD 5570 graphics card is B/W
  
  rww May 20, 2017 12:21 PM (in response to kingfish)
  
  This is a new computer with a. Ew card installed. My old one blew up literally with the solid state card causing the problem. We upgraded all the windows updates and put in the latest driver for the graphics card that is only 2 weeks old. And the screen shows color during startup until this graphics card engages. I also have two of the monitor connector pigtails for the 4 screen hookup and both show the same problem
  
  Randy
  
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