4 Replies Latest reply on Oct 11, 2016 4:01 AM by brucemesnekoff

    Help finding correct video driver

    briansdad1

      I have an ATI Mobility Radeon HD 6370 driver, windows 7 64 bit. Searching for a driver update. The one I found said, on installation, that I was incompatible. I don't know how to find the right one.

      Installing on an HP dv7, Win 7, SP1. I need to update: I installed Adobe Photoshop CC. the program said that some feature would be unavailable (video cache issue, I believe) and suggested that a video driver update might solve the problem.

       

      Bill

        • Re: Help finding correct video driver
          briansdad1

          Full System Information Report available at:

          https://www.dropbox.com/s/f1iin236w6hjbwi/BILLS-LAPTOP-Specs.txt?dl=0

          Additional information:

          There "seems" to be a conflict based on the information I can find. Mu dv7 maual say I have the ATI Mobility Radeon HD 4530 (M92) [or the other option is the ...4650 (M96), but I don't think so as it would have the 1 GB vid cache whereas system info reports the 513 MB cache]  furthermore Speccy reports both the 4530 and the 6370??? -

          See below. Attached is the complete system report

          Graphics

                  Monitor

                      Name    Generic PnP Monitor on ATI Mobility Radeon HD 6370

                      Current Resolution    1600x900 pixels

                      Work Resolution    1600x900 pixels

                      State    Enabled, Primary

                      Monitor Width    1600

                      Monitor Height    900

                      Monitor BPP    32 bits per pixel

                      Monitor Frequency    60 Hz

                      Device    \\.\DISPLAY3\Monitor0

                  ATI AMD M880G with ATI Mobility Radeon HD 4250                     

                      Manufacturer    ATI

                      Model    AMD M880G with ATI Mobility Radeon HD 4250

                      GPU    RS880M

                      Device ID    1002-9712

                      Subvendor    HP (103C)

                      Current Performance Level    Level 0

                      Voltage    0.900 V

                      Die Size    73 mm²

                      Release Date    Sep 10, 2009

                      DirectX Support    10.1

                      DirectX Shader Model    4.1

                      OpenGL Support    3.3

                      GPU Clock    500.0 MHz

                      Crossfire    Disabled

                      Driver version    8.770.2.2000

                      ROPs    4

                      Shaders    40 unified

                      Pixel Fillrate    2.0 GPixels/s

                          Count of performance levels : 1

                              Level 1 - "Perf Level 0"

                  ATI Mobility Radeon HD 6370

                      Manufacturer    ATI

                      Model    Mobility Radeon HD 6370

                      GPU    Park

                      Device ID    1002-68E4

                      Subvendor    HP (103C)

                      Current Performance Level    Level 0

                      Voltage    0.900 V

                      Die Size    59 mm²

                      Release Date    Nov 26, 2010

                      DirectX Support    11.0

                      DirectX Shader Model    5.0

                      OpenGL Support    4.1

                      GPU Clock    750.0 MHz

                      Temperature    57 °C

                      Core Voltage    0.900 V

                      Crossfire    Disabled

                      Bios Core Clock    500.00

                      Bios Mem Clock    533.00

                      Driver version    8.770.2.2000

                      BIOS Version    BR38059.016

                      ROPs    4

                      Shaders    80 unified

                      Pixel Fillrate    3.0 GPixels/s

                      Texture Fillrate    6.0 GTexels/s

                          Count of performance levels : 3

                                  Level 1 - "Perf Level 0"

                                      GPU Clock    405 MHz

                                      Shader Clock    800 MHz

                                  Level 2 - "Perf Level 1"

                                      GPU Clock    405 MHz

                                      Shader Clock    800 MHz

                                  Level 3 - "Perf Level 2"

                                      GPU Clock    750 MHz

                                      Shader Clock    800 MHz

          • Re: Help finding correct video driver
            amdmatt

            The HD6xxx series has reached peak optimisation and been moved to legacy status, there will not be any further driver updates for your product. More information available here.

             

            The latest Crimson driver for your system is 16.2.1 and is available here.

            The last Catalyst driver for your system is 15.11.1 Beta and is available here.

             

            I would recommend using DDU to sweep your system of AMD drivers, and then trying the drivers above to see if they resolve your issue.

            • Re: Help finding correct video driver
              kingfish

              The specified item was not found.

              1 of 1 people found this helpful
              • Re: Help finding correct video driver
                brucemesnekoff

                Thanks for Information about correct video driver. Your Post is very informative.

                 

                Bruce Mesnekoff