AnsweredAssumed Answered

BF4 Crash in CrossFire when using Thermal Vision

Question asked by gil80 on Aug 26, 2016
Latest reply on Sep 4, 2017 by gil80

Guys, need help please.

 

It's been 6 month that I'm fighting with this issue and searching every where for solutions.

I raised support tickets to AMD but no response from them.

 

When using crossfire with my 2x R9 290 and using thermal vision in-game, the game will crash.

 

This is the even viewer log:

 

Faulting application name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c

Faulting module name: KERNELBASE.dll, version: 10.0.14393.0, time stamp: 0x57899809

Exception code: 0x887a0006

Fault offset: 0x0000000000017788

Faulting process id: 0x197c

Faulting application start time: 0x01d1fedb1ecc21e3

Faulting application path: E:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: be1a0b78-17a3-4698-bf0d-f58f527e2d72

Faulting package full name:

Faulting package-relative application ID:

 

It's important to note that it used to work fine for couple of years until 6 months ago.

When the game crash, I get this error:

 

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is typically caused by issues in the graphics driver or alternatively the application").

 

Both GPU's are water cooled so there's no heat issues. This only happens with thermal vision being used.

 

I've reverted drivers, cleanly installed new drivers, removed user.cfg file, provided offering to the gods of GPU's, but nothing helps... maybe salvation will rise from this forum.

 

Appreciate your help.

 

I'm using latest drivers as of 27/08/2016

Windows 10 64bit latest update.

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