2 Replies Latest reply on Sep 4, 2017 8:27 AM by gil80

    BF4 Crash in CrossFire when using Thermal Vision


      Guys, need help please.


      It's been 6 month that I'm fighting with this issue and searching every where for solutions.

      I raised support tickets to AMD but no response from them.


      When using crossfire with my 2x R9 290 and using thermal vision in-game, the game will crash.


      This is the even viewer log:


      Faulting application name: bf4.exe, version:, time stamp: 0x5654c99c

      Faulting module name: KERNELBASE.dll, version: 10.0.14393.0, time stamp: 0x57899809

      Exception code: 0x887a0006

      Fault offset: 0x0000000000017788

      Faulting process id: 0x197c

      Faulting application start time: 0x01d1fedb1ecc21e3

      Faulting application path: E:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

      Report Id: be1a0b78-17a3-4698-bf0d-f58f527e2d72

      Faulting package full name:

      Faulting package-relative application ID:


      It's important to note that it used to work fine for couple of years until 6 months ago.

      When the game crash, I get this error:


      DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is typically caused by issues in the graphics driver or alternatively the application").


      Both GPU's are water cooled so there's no heat issues. This only happens with thermal vision being used.


      I've reverted drivers, cleanly installed new drivers, removed user.cfg file, provided offering to the gods of GPU's, but nothing helps... maybe salvation will rise from this forum.


      Appreciate your help.


      I'm using latest drivers as of 27/08/2016

      Windows 10 64bit latest update.