AnsweredAssumed Answered

Blue screen out of nowhere.

Question asked by casinan on Aug 19, 2016
Latest reply on Aug 23, 2016 by amdmatt

Hello. After trying everything I know about solving the issue, things went bad, so I decided to come here. The machine in cause is a Dell Inspiron 3537 laptop, which I own for about two years. I had problems with the AMD video card since I bought it, but I managed to solve them (which may be the issue at hand right now). Without any warning, one morning I received a blue screen, with the codes clearly pointing out a display driver issue. But I didn't know that at the time, so I went and checked the memory, hard drive and CPU, all working fine. Then it hit me that, of course, the dedicated video card was the issue. After countless driver installations, and so on, I can barely use the laptop because only the Intel integrated card works. I can't use Aero, editing software (which is basically my only income until I get out of college) doesn't run so well, and features are missing, and basically I can't even think about games. The funny thing is, I don't even know what the video card is, it constantly switches between an HD 8850M, R9 200X (which makes NO sense) and an HD 8870M. When it was time to clean up the laptop, which I do every month or so, I removed the battery, and, when I started it once again, the Aero theme worked and I had access to the Catalyst. It lasted about 30 seconds, when I got a pop up in the bottom right corner (Windows 7). Unable to read the whole thing, I vaguely remember something about the word "snap-in", which I didn't find a lot of stuff about. I am not able to recreate the situation, even by removing the battery like I did. I tried literally everything from system restores, to old drivers, to the latest drivers, using DDU to clean everything up, drivers from the official Dell website, and I am still at a loss. I kindly ask for some advice.