4 Replies Latest reply on Sep 3, 2016 10:55 AM by ciphfer

    ASUS Radeon RX480 8GB crashing


      After playing BF4 for a few minutes the game crashes with DirectX error messages. Unable to play for anymore than 10 minutes or so.

      I recently upgraded from a Sapphire HD5770 card and the issue wasn't present then, it is only since putting in the new RX480 card.


      I think it maybe a driver issue, but I don't know enough so could be a hardware issue? If anyone can advise as I can easily return if it is faulty as only purchased from Amazon this week.


      Anyone have any suggestions how to overcome this?


      Pop up errors  -

      "directx function get device removed reason" failed with dxgi_error_device_reset......."

      "directx function get device removed reason failed with Out of memory......."


      Application log -

      Faulting application name: bf4.exe, version:, time stamp: 0x5654c99c

      Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5

      Exception code: 0x00011006

      Fault offset: 0x0000000000071f28

      Faulting process ID: 0x1ab0

      Faulting application start time: 0x01d1ef1529584490

      Faulting application path: D:\Games\Battlefield 4\bf4.exe

      Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

      Report ID: 5856b520-c518-4389-a49d-ca7ecf38ba7c

      Faulting package full name:

      Faulting package-relative application ID:


      I have tried various version of drivers, all with same issue.


      CPU - Intel i5 2600K

      Motherboard - Gigabyte GA-Z68P-DS3 Z68 Socket 1155 8 Channel Audio ATX Motherboard

      BIOS - version F9

      PSU 650w