AnsweredAssumed Answered

ASUS Radeon RX480 8GB crashing

Question asked by carlosfandango on Aug 5, 2016
Latest reply on Sep 3, 2016 by ciphfer

After playing BF4 for a few minutes the game crashes with DirectX error messages. Unable to play for anymore than 10 minutes or so.

I recently upgraded from a Sapphire HD5770 card and the issue wasn't present then, it is only since putting in the new RX480 card.


I think it maybe a driver issue, but I don't know enough so could be a hardware issue? If anyone can advise as I can easily return if it is faulty as only purchased from Amazon this week.


Anyone have any suggestions how to overcome this?


Pop up errors  -

"directx function get device removed reason" failed with dxgi_error_device_reset......."

"directx function get device removed reason failed with Out of memory......."


Application log -

Faulting application name: bf4.exe, version:, time stamp: 0x5654c99c

Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5

Exception code: 0x00011006

Fault offset: 0x0000000000071f28

Faulting process ID: 0x1ab0

Faulting application start time: 0x01d1ef1529584490

Faulting application path: D:\Games\Battlefield 4\bf4.exe

Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

Report ID: 5856b520-c518-4389-a49d-ca7ecf38ba7c

Faulting package full name:

Faulting package-relative application ID:


I have tried various version of drivers, all with same issue.


CPU - Intel i5 2600K

Motherboard - Gigabyte GA-Z68P-DS3 Z68 Socket 1155 8 Channel Audio ATX Motherboard

BIOS - version F9

PSU 650w