1 Reply Latest reply on Aug 4, 2016 1:15 PM by kingfish

    radeon settings are currently not available please try again after connecting amd graphics


      MY QUESTION IS I AM GETTING "radeon settings are currently not available please try again after connecting amd graphics" WHENEVER I TRY TO OPEN AMD SETTINGS FROM MY TASKBAR  OR THROUGH .EXE I WASN'T ABLE TO FIND ANY SOLUTION FOR IT . SO PLSS HELP.. ------------------

      System Information


            Time of this report: 8/4/2016, 21:29:02

                   Machine name: DELL

               Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)

                       Language: English (Regional Setting: English)

            System Manufacturer: Dell Inc.

                   System Model: Inspiron 5559

                           BIOS: 1.1.6

                      Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16276MB RAM

                      Page File: 3640MB used, 15067MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 120 DPI (125 percent)

                DWM DPI Scaling: UnKnown

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Supported

                 DxDiag Version: 10.00.10586.0000 64bit Unicode


      Display Devices



      Card name: AMD Radeon R5 M335

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6660)

                 DAC type: Internal DAC(400MHz)

              Device Type: Render-Only Device

               Device Key: Enum\PCI\VEN_1002&DEV_6660&SUBSYS_06B21028&REV_81

           Display Memory: 12222 MB

         Dedicated Memory: 4084 MB

            Shared Memory: 8137 MB

             Current Mode: n/a

              Driver Name: aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64

      Driver File Version: 8.17.0010.1395 (English)

           Driver Version: 15.200.1045.0


              Card name: Intel(R) HD Graphics 520

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_06B21028&REV_07

           Display Memory: 8265 MB

         Dedicated Memory: 128 MB

            Shared Memory: 8137 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD04B9

              Native Mode: 1920 x 1080(p) (60.020Hz)

              Output Type: Internal

        • Re: radeon settings are currently not available please try again after connecting amd graphics

          Your laptop is equipped with switchable graphics. In order to update the AMD driver, the Intel graphics should be the current version. Go to this Intel link and use the Intel Driver Update Utility to find the latest graphics driver for your laptop. Download and save it to your desktop.








          Download the correct AMD drivers to your desktop > Mobile




          Now delete the Intel drivers from your computer using 'uninstall a program' in the computer control panel.


          Uninstall the AMD drivers from your computer using the 'uninstall a program' in the computer control panel.




          ******Computers with Intel processors select  uninstall all AMD software including the install manager.


          ******Computers with AMD processors custom uninstall the AMD graphics driver and Catalyst Control Panel only.





          Note: All anti-malware/anti-virus/anti-anything should be disabled during driver installation.


          Install the Intel drivers...reboot


          Install the AMD drivers...reboot

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