I have the AMD firepro w5000. I'm using a Benq BL2711U monitor but the auto rotate won't work. I've updated all the drivers and tried a different monitor - same issue. Any ideas?
Have you installed the display pilot software?
Yeh, i've installed display plilot and ticked both the onscreen autopivot and the manual one on the screen - still doesnt work.
If I choose the button to force it to rotate then it will work but it won't do it automatically. Its very frustrating.
OK just checking the simple stuff first just in case first of all
The W5000 does appear to be supported by their software according to this:
You are using the latest version of their software right?
Portrait Displays, Inc. - Display Pilot Support - Update
What their software should be doing is polling the display every few seconds or so to see if an event changes so it knows the display has been rotated. Most likely their displays has a gyro inside so it detects movement and sends the change across.
yeh any help/advice appreciated.
When I check on the update box on display pilot it launches somethign on the internet and says I have the latest version/update.
(I'm still on windows 8.1)
In the system information part of the Display Pilot software does it say that DDC/CI is set to Yes? Since that is how the software would poll the monitor to see if there is a change I believe.
yes it says
DDC/CI communications: ASIC Yes - ATI3 API
It should be working then from what I can see, have you asked BenQ support about it? Can you try a different AMD (maybe a none Firepro) GPU?
yeh that's the frustrating thing - it should work.
BenQ did the usual checks then said I'd have to return monitor for testing. they sent me a refurbished one - same issue with that one - so its obviously a software issue. Now they want me to keep the refurbished monitor instead of giving me the new monitor back!
I need to try the monitor on another PC, will have to borrow a laptop from a friend.
Doh that isn't good of them especially when it isn't a cheap monitor either.
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