4 Replies Latest reply on Jul 18, 2016 5:01 AM by black23wolf

    ATI Catalyst Install Manager Installation Interrupted

    black23wolf

      When I install the ATI Catalyst Install Manager from the site, it shows it installing but does not show an overall installation and I do not see the diagnostics icon on my desktop when it finishes. I opened AMD in Computer and tried to run it manually but all I can see is the options to uninstall it. I tried that but when I proceed, it says that the installation was interrupted and that I can try to install at another time. But I can't proceed if I can't uninstall.

       

      This is what I installed:

       

       

      Desktop

       

      I installed both the 299 MB and 12.3 MB, not the Hotfix.

       

      Any help would be greatly appreciated.

        • Re: ATI Catalyst Install Manager Installation Interrupted
          amdmatt

          We'd like to help, please provide the following information so we can advise you on the next steps to take.

          INFORMATION REQUIRED WHEN POSTING A QUESTION

            • Re: ATI Catalyst Install Manager Installation Interrupted
              black23wolf

              AMD Graphics Card: AMD Radeon R9 280 XFX

              Desktop: Cyberpower Inc

              Operating System: Windows 7 64-bit

              Driver version installed: None yet, am having problems being able to install this

              Display Device: ASUS VS248H-P 24-inch Full HD VGA Back-lit LED Monitor

              Motherboard: MSI 760GM-P34(FX) (MS-7641)
              CPU: AMD FX(tm)-4300 Quad-Core Processor 3.80 GHz

              Power Supply Unit: Cooler Master eXtreme Power Plus 500w Power Supply (RS500-PCARD3-US)

              RAM: 8.00 GB

               

              My issue: I need to install my new graphics card. I tried using the CD-ROM that came with it but it did not work, so I resorted to trying to install it via online. But when I install the ATI Catalyst Install Manager from the site, it installs within one minute but it doesn't ACTUALLY install. It says the installation was interrupted even though it says it was installed.

              This is what I installed:

               

               

              Desktop

               

              I installed both the 299 MB and 12.3 MB, not the Hotfix.

               

              Any help would be greatly appreciated.

                • Re: ATI Catalyst Install Manager Installation Interrupted
                  amdmatt

                  I'd like you to try a system clean up and a fresh installation of our latest Crimson 16.7.2 drivers, to see if it resolves the issue.

                   

                  1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                   

                  2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                   

                  3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

                   

                  4. Use DDU to sweep the system of AMD drivers in safe mode.

                   

                  5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.