1 Reply Latest reply on Jun 10, 2016 5:16 AM by amdmatt

    After windows 10 upgrade Drivers are not installing

    troubridge

      After Windows 10 upgrade AMD drivers not installs in my PC. There is no one error message. Just end of installing and request to reboot. I don't know what to do.

       

      Laptop Lenovo G5045

      Processor: AMD A8

      Video card: AMD R5-M230

      RAM: 4 GB

        • Re: After windows 10 upgrade Drivers are not installing
          amdmatt

          lease try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.6.1 drivers once the above is completed and check to see if your issue is resolved.