2 Replies Latest reply on May 25, 2016 6:28 AM by inforce

    Crimson Edition 16.3.2 Minimal setup issue.

    inforce

      Hello everyone,

       

        I own a Toshiba SATELLITE M50d-A-118 with an AMD Quad-Core A4-5000 APU / AMD Radeon ™ HD 8330. Recently I updated to windows 10 x64, then used amd auto detect software to download Crimson Edition 16.3.2 minimal setup, after installing the driver the notebook restarts and freezes in the toshiba loading screen. I searched for information on the internet but did not find any solution, if anyone can help me I'm very grateful.

        • Re: Crimson Edition 16.3.2 Minimal setup issue.
          amdmatt

          Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.5.3 drivers once the above is completed.