4 Replies Latest reply on Apr 6, 2016 5:35 PM by kingfish

    AMD Radeon HD 6410D

    mattnc79

      I am trying to update my AMD Radeon HD 6410D Display Driver to version 15.7.1.  Once I download and install the software package, all components install with the exception of the display driver.  I open the log and it shows fail.  How can I find out why the installation fails? Below are my system specs:

       

      systeminfo.jpg

        • Re: AMD Radeon HD 6410D
          kingfish

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            • Re: AMD Radeon HD 6410D
              mattnc79

              Providing the information below will get you a faster response from the community.

               

              Describe your system:

              • AMD Graphics Card
                • AMD Radeon HD 6410D
              • Desktop or Laptop System
                • Desktop - HP Pavilion p6-2100
              • Operating System
                • Windows 10 Professional 64bit
              • Driver version installed
                • AMD Driver Packaging Version 15.201.1151-150821a-184724E
                • Display Driver Version 15.201.1151.0
              • Display Devices
                • HP Pavilion 23xi IPS Backlit LED Monitor connected via DVI cable
              • Motherboard
                • Pegatron Corporation Model AAHD2-HY (HP Codename HOLLY)
              • CPU/APU
                • AMD A4-3420 APU with Radeon HD Graphics, 2.8 Ghz, 2 cores, 2 logical processors
              • Power Supply Unit  Make, Model & Wattage
                • Internal ATX 300 Watts
              • RAM
                • Amount of memory installed; 8GB

              Describe your issue:

              • When I launch the AMD Catalyst Control Center, I am notified that a new version (16.15.2211-160321a) is available. After I download the new version and attempt to install it, everything installs but the new display driver. The installation log has fail listed under the display driver. I am trying to figure out why the new display driver will not install.

               

                • Re: AMD Radeon HD 6410D
                  kingfish

                  The following AMD APU products with AMD Radeon™ Graphics support up to WDDM 1.2 and DirectX® 11 on Windows 10:

                  • AMD A4/A6/A8-3000 Series APUs
                  • AMD E2-2000 APU
                  • AMD E1/E2-1000 Series APUs
                  • AMD E-200/300/400 Series APUs
                  • AMD C-Series APUs
                  • AMD Z-Series APUs

                  NOTE: These APU products must be installed only using the display driver version available via Windows Update. If you have upgraded to Windows® 10, please DO NOT install the AMD Catalyst™ Driver. Instead, enable Windows Update and allow it to detect and install the appropriate driver. If you have already upgraded to Windows® 10 and installed the AMD Catalyst™ Driver, please follow the steps listed below to resolve this issu

                  1. Uninstall the AMD Catalyst™ Driver using the Program and Features option in the Control Pane
                  2. Reboot the system
                  3. Use Windows Update to install the appropriate graphics driver for the APU.
                  1 of 1 people found this helpful
              • Re: AMD Radeon HD 6410D
                amdmatt

                Once we have more information, we can try to help you.