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New r9 390 causing screen flicker/freeze after 10 mins. Once rebooted, computer runs fine all day.

Question asked by wjgreynolds on Mar 5, 2016
Latest reply on Mar 7, 2016 by wjgreynolds

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Hi all, I've got a weird one.

Just got this r9 390 this week. When i turn my computer on for the first time in a day, it will work fine for ~10 mins before i get some screen flickering and then it freezes and I have to hard reboot. Once I do this, the computer runs just fine. I've tried the latest drivers (16.2.1 hotfix) as well as the previous stable drivers (15.12).

System specs:

Windows 10 64bit,

Intel i5-3350P @3.10GHz

XFX r9 390 8gb vram (although dxdiag lists "approx total memory: 12243MB")

8GB ram

Sharp 1080p tv via HDMI

Is this card toast? I'm pretty close to getting on the horn to newegg or xfx for a replacement.

Thanks!

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goodplay Mar 5, 2016 10:53 PM

What errors are showing in "reliability history", and, or, win event viewer logs.

Psu failing, hdd errors are a possibility.

Some more INFORMATION REQUIRED WHEN POSTING A QUESTION may help.

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wjgreynolds @ goodplay on Mar 7, 2016 1:47 AM

Reliability history shows a hardware failure on 2/28. Report copied below. No other hardware failures reported. Only indication of this problem is the "windows didn't shut down properly" report every day.

Interestingly, every day leading up to when I got my new gpu shows dmw.exe stopped working. Once the new card is installed, this error goes away. No clue what that means.

SourceWindows

SummaryHardware error

Date2/28/2016 10:24 AM

Status Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffe000ddfe8010

Parameter 2: fffff80192a3cf38

Parameter 3: 0

Parameter 4: 129c

OS version: 10_0_10586

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys

Actions

goodplay @ wjgreynolds on Mar 7, 2016 5:07 AM

Try this Clean Install AMD Graphics Drivers first.

Then there is sfc /scannow and checkdisk if clean install fails, or the TDR registry workaround.

You haven't supplied make/model of psu.

A good place for win10 Tut's, help, etc... http://tenforums.com

Actions

wjgreynolds @ goodplay on Mar 7, 2016 9:45 AM

The PSU is a Corsair cx600. I've reinstalled the AMD drivers several times using Display Driver Uninstaller to clean the old ones a couple times. I will try the TDR fix (hopefully the instructions for Windows 7/8 work for Windows 10. I can't find any specifically for 10.) tonight. I have Open Hardware Monitor up during use and the card is not overheating and the fans are working as intended. I'm also skeptical of a load related problem, because the load on the card makes no difference to the symptoms. Whether I'm playing tomb raider at max settings of just browsing the internet, the computer still crashes after 10 minutes. Also if it was a load issue I feel like I would be able to reproduce the problem after the first crash, but once it crashes the computer works fine the rest of the day.

Thanks!

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4 Replies

goodplay Mar 5, 2016 10:53 PM
Mark Correct
Correct Answer
What errors are showing in "reliability history", and, or, win event viewer logs.
Psu failing, hdd errors are a possibility.
Some more INFORMATION REQUIRED WHEN POSTING A QUESTION may help.
Like • Show 0 Likes0
Actions
- wjgreynolds @ goodplay on Mar 7, 2016 1:47 AM
  Mark Correct
  Correct Answer
  Reliability history shows a hardware failure on 2/28. Report copied below. No other hardware failures reported. Only indication of this problem is the "windows didn't shut down properly" report every day.
  
  Interestingly, every day leading up to when I got my new gpu shows dmw.exe stopped working. Once the new card is installed, this error goes away. No clue what that means.
  
  SourceWindows
  
  SummaryHardware error
  
  Date2/28/2016 10:24 AM
  
  Status Report sent
  
  Description
  A problem with your hardware caused Windows to stop working correctly.
  
  Problem signature
  Problem Event Name: LiveKernelEvent
  Code: 141
  Parameter 1: ffffe000ddfe8010
  Parameter 2: fffff80192a3cf38
  Parameter 3: 0
  Parameter 4: 129c
  OS version: 10_0_10586
  Service Pack: 0_0
  Product: 256_1
  OS Version: 10.0.10586.2.0.0.256.48
  Locale ID: 1033
  
  Extra information about the problem
  Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
  Like • Show 0 Likes0
  Actions
  - goodplay @ wjgreynolds on Mar 7, 2016 5:07 AM
    Mark Correct
    Correct Answer
    Try this Clean Install AMD Graphics Drivers first.
    Then there is sfc /scannow and checkdisk if clean install fails, or the TDR registry workaround.
    You haven't supplied make/model of psu.
    A good place for win10 Tut's, help, etc... http://tenforums.com
    Like • Show 0 Likes0
    Actions
    - wjgreynolds @ goodplay on Mar 7, 2016 9:45 AM
      Mark Correct
      Correct Answer
      The PSU is a Corsair cx600. I've reinstalled the AMD drivers several times using Display Driver Uninstaller to clean the old ones a couple times. I will try the TDR fix (hopefully the instructions for Windows 7/8 work for Windows 10. I can't find any specifically for 10.) tonight. I have Open Hardware Monitor up during use and the card is not overheating and the fans are working as intended. I'm also skeptical of a load related problem, because the load on the card makes no difference to the symptoms. Whether I'm playing tomb raider at max settings of just browsing the internet, the computer still crashes after 10 minutes. Also if it was a load issue I feel like I would be able to reproduce the problem after the first crash, but once it crashes the computer works fine the rest of the day.
      
      Thanks!
      Like • Show 0 Likes0
      Actions

New r9 390 causing screen flicker/freeze after 10 mins. Once rebooted, computer runs fine all day.

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