No graphics driver will install correctly until you have fully updated your laptop from Windows Update. This includes the 'optional' and 'recommended' updates, which includes all .netframework and C++ upgrades. After a reboot, go back to WU and check again..until there are no more.
Does this laptop have 'switchable graphics' ? If so, ignore the following...and tell us.
These are the latest drivers (Beta or WHQL) for your laptop > Legacy download and save to your desktop.
Delete the old drivers using 'uninstall a program' in the computer control panel. Select "Express Uninstall" all AMD software including the install manager. Reboot. Install the new drivers. Reboot.
Note: Do not choose Express Install when installing the new drivers...unless you want raptr/gaming Evolved automatically installed along with the graphics drivers. Choose 'custom' install and uncheck 'Gaming Evolved'.
You should tell him to also update the Intel INF drivers,they are generally not installed by Windows Update and they can cause quite alot of pain if not installed.