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hdmi port not working after w10 upgrade

Question asked by mbiasiolo on Dec 7, 2015

Dear Support Community,

 

after the upgrade (from W7) to windows 10, the HDMI port of my HP notebook stopped working.

 

I have seen many forums and contacted both the HP Support and the Microsoft Support but it seems that the point can be fixed only by AMD as provider of the graphical hardware and software (drivers).

 

The notebook is a HP Pavilion dv6 (2011) and the graphical set is AMD Mobility Radeon HD 5000 Series (here below some more detailed system information).

 

I have tried many times to update the AMD drivers (currently set the 15.201.1151.0 version) but it's still not working.

 

Thanks in advance to help in solving this issue.

 

Best regards,

Moreno

 

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System Model HP Pavilion dv6 Notebook PC

System Type x64-based PC

System SKU WT628EA#ABZ

Processor Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Hewlett-Packard F.29, 11/7/2011

OS Name Microsoft Windows 10 Home

Version 10.0.10586 Build 10586

[Display]

Name AMD Mobility Radeon HD 5000 Series
Adapter Type AMD Radeon Graphics Processor (0x68C1), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Mobility Radeon HD 5000 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 15.201.1151.0
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 10/25/2015 2:34 PM)
 
Name Intel(R) HD Graphics
Adapter Type Intel(R) HD Graphics (Core i5), Intel Corporation compatible
Adapter RAM 1.68 GB (1,806,620,672 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version 8.15.10.2900
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 10/25/2015 2:34 PM)

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