4 Replies Latest reply on Mar 27, 2016 2:19 AM by tyraelos

    WoW - AMD Drivers and Win 10

    jauchgunter39

      Since Months WoW is crashing at random times with error 132. Every Driver Version is crashing the game except 15.7.

       

      how long do we have to wait for a fix ?

       

       

       

       

        • Re: WoW - AMD Drivers and Win 10
          amdmatt

          Can you provide some more information about your system specifications, OS etc?

           

          Please report any driver bugs here.

            • Re: WoW - AMD Drivers and Win 10
              tyraelos

              Greetings, I get the same crashes. They're definitely due to AMD drivers as the crashes don't occur with my GTX 560. Here's an excerpt. I've submitted a Bug report already, this is just to get an idea of what if anything is being done or if this issue is known. There are tons of posts over on the WoW forums, mostly coming from AMD users. Blizzard has a very deadpan, generic response for Error 132 issues. Anyway, here's my most recent crash log.

               

              Some additional details, I play using a 4K monitor @ 3840x2160. All settings are set to the WoW recommended Ultra or High. AA is set to MSAA 4X. Texture Filtering is set to 8X Ani.

              Under advanced, Triple Buffering and Reduce Input Lag are Disabled. Hardware Cursor is Enabled. Multisample Alpha Test is set to Enabled. Post Process AA is set to None. Resample is set to Bilinear. Graphics API is set to DX11, optionally DX9 is available. Show New Character Models is checked. Render Scale is set to 100%. 

               

              If you need any more detail, please let me know. I'd love to get this resolved. It's getting pretty annoying. 

               

              I'm really hoping it's just a setting but from the sound of it, it seems driver based. If you have some recommended setting for WoW however, I would really like to get my hands on the details. 

               

              Thanks. 

               

              ==============================================================================

              World of WarCraft: Retail Build (build 20886)

               

              Exe: D:\Gaming\World of Warcraft\Wow-64.exe

              Command: "D:\Gaming\World of Warcraft\Wow-64.exe" -launcherlogin -noautolaunch64bit -launch -uid wow_enus

              Time:     Jan 11, 2016  6:06:09.245 PM

              User:     REDACTED

              Computer: REDACTED

              ------------------------------------------------------------------------------

               

              This application has encountered a critical error:

               

              ERROR #132 (0x85100084) Fatal exception!

               

              Program:            D:\Gaming\World of Warcraft\Wow-64.exe

              ProcessID:          9024

              Exception:          ACCESS_VIOLATION

               

              The instruction at "0x00007ffa92cab9e4" referenced memory at "0x0000000000000000".

              The memory could not be "read".

               

              <Version> 6.2.3.20886

              <Config> Retail

              <Inspector.ProjectId> 10

              <Inspector.BuildNumber> 20886

              <Inspector.Branch> 6.2.3

              <Application> World of WarCraft

              <ApplicationType> Client

              Type: WoW

              Executable UUID: DDA6DEB5-DA7D-4F0F-AC23-CEE95CDE9BE9

              <Wow.Platform> X64

              <Inspector.Platform> Win 10 (64-bit)

              User: REDACTED

              Computer: REDACTED

              Virtual Memory: 0.00 MB

              Free Disk Space: 32.85 GB

              Exe Built: Jan  5 2016 17:33:28

              Init: 000003FF 00000000

              App Up Time: 0 days, 0 hours, 9 minutes, 36 seconds

              System Up Time: 1 days, 22 hours, 20 minutes, 29 seconds

              <CharLogins> 4

              <Mem.OomRecoveries> 0

              Addon resource usage (not including lua memory): 0

              Number of thread pool threads (Total/HighPriority): 6/5

              <LauncherName> Battle.net.exe

              Session Time(hh:mm:ss): 00:09:31

              <SessionTime.Grouping> 00:00:00 - 00:14:59

              Time in World(hh:mm:ss): 00:00:09

              <TimeInWorld.Grouping> 00:00:00 - 00:14:59

              Total Time in World(hh:mm:ss): 00:08:59

              <TotalTimeInWorld.Grouping> 00:00:00 - 00:14:59

              <Set.Addons.All.Loaded> _NPCScan

              <Set.Addons.All.Loaded> _NPCScan.Overlay

              <Set.Addons.All.Loaded> Altoholic

              <Set.Addons.All.Loaded> AskMrRobot

              <Set.Addons.All.Loaded> AtlasLoot

              <Set.Addons.All.Loaded> Auc-Advanced

              <Set.Addons.All.Loaded> Auc-Filter-Basic

              <Set.Addons.All.Loaded> Auc-Stat-Histogram

              <Set.Addons.All.Loaded> Auc-Stat-iLevel

              <Set.Addons.All.Loaded> Auc-Stat-Purchased

              <Set.Addons.All.Loaded> Auc-Stat-Simple

              <Set.Addons.All.Loaded> Auc-Stat-StdDev

              <Set.Addons.All.Loaded> Auc-Util-FixAH

              <Set.Addons.All.Loaded> AutoSafariHat

              <Set.Addons.All.Loaded> BattlePetBreedID

              <Set.Addons.All.Loaded> Battle Pet Daily Tamer

              <Set.Addons.All.Loaded> BattlePetsCollector

              <Set.Addons.All.Loaded> BeanCounter

              <Set.Addons.All.Loaded> BittensSpellFlash_KeyBindings

              <Set.Addons.All.Loaded> BittensSpellFlashLibrary

              <Set.Addons.All.Loaded> BittensUtils

              <Set.Addons.All.Loaded> BodyGuardAway

              <Set.Addons.All.Loaded> Broker_Garrison

              <Set.Addons.All.Loaded> Broker_SmartBuff

              <Set.Addons.All.Loaded> Coordinates

              <Set.Addons.All.Loaded> DataStore

              <Set.Addons.All.Loaded> DataStore_Achievements

              <Set.Addons.All.Loaded> DataStore_Agenda

              <Set.Addons.All.Loaded> DataStore_Auctions

              <Set.Addons.All.Loaded> DataStore_Characters

              <Set.Addons.All.Loaded> DataStore_Containers

              <Set.Addons.All.Loaded> DataStore_Crafts

              <Set.Addons.All.Loaded> DataStore_Currencies

              <Set.Addons.All.Loaded> DataStore_Garrisons

              <Set.Addons.All.Loaded> DataStore_Inventory

              <Set.Addons.All.Loaded> DataStore_Mails

              <Set.Addons.All.Loaded> DataStore_Pets

              <Set.Addons.All.Loaded> DataStore_Quests

              <Set.Addons.All.Loaded> DataStore_Reputations

              <Set.Addons.All.Loaded> DataStore_Spells

              <Set.Addons.All.Loaded> DataStore_Stats

              <Set.Addons.All.Loaded> DataStore_Talents

              <Set.Addons.All.Loaded> Decursive

              <Set.Addons.All.Loaded> Enchantrix

              <Set.Addons.All.Loaded> Enchantrix-Barker

              <Set.Addons.All.Loaded> Gatherer

              <Set.Addons.All.Loaded> GoGoMount

              <Set.Addons.All.Loaded> GTFO

              <Set.Addons.All.Loaded> HandyNotes

              <Set.Addons.All.Loaded> HandyNotes_HallowsEnd

              <Set.Addons.All.Loaded> Informant

              <Set.Addons.All.Loaded> LibSharedMedia-3.0

              <Set.Addons.All.Loaded> LoggerHead

              <Set.Addons.All.Loaded> MasterPlan

              <Set.Addons.All.Loaded> MasterPlanA

              <Set.Addons.All.Loaded> MizusRaidTracker

              <Set.Addons.All.Loaded> MogIt

              <Set.Addons.All.Loaded> MogIt_Accessories

              <Set.Addons.All.Loaded> Paste

              <Set.Addons.All.Loaded> PetBattleTeams

              <Set.Addons.All.Loaded> PetJournalEnhanced

              <Set.Addons.All.Loaded> PetMarket

              <Set.Addons.All.Loaded> PetsAndMounts

              <Set.Addons.All.Loaded> PetTracker

              <Set.Addons.All.Loaded> PetTracker_Breeds

              <Set.Addons.All.Loaded> PetTracker_Journal

              <Set.Addons.All.Loaded> PetTracker_Switcher

              <Set.Addons.All.Loaded> PetTracker_Upgrades

              <Set.Addons.All.Loaded> Quartz

              <Set.Addons.All.Loaded> RareSpawnOverlay

              <Set.Addons.All.Loaded> RareCoordinator

              <Set.Addons.All.Loaded> Rarefied

              <Set.Addons.All.Loaded> ReagentRestocker

              <Set.Addons.All.Loaded> Rematch

              <Set.Addons.All.Loaded> SalvageCrates

              <Set.Addons.All.Loaded> Skada

              <Set.Addons.All.Loaded> SkadaScroll

              <Set.Addons.All.Loaded> SlideBar

              <Set.Addons.All.Loaded> SmartBuff

              <Set.Addons.All.Loaded> SpellFlashCore

              <Set.Addons.All.Loaded> Stubby

              <Set.Addons.All.Loaded> !Swatter

              <Set.Addons.All.Loaded> TellMeWhen

              <Set.Addons.All.Loaded> TomTom

              <Set.Addons.All.Loaded> SpellFlash

              <Set.Addons.All.Loaded> DBM-Core

              <Set.Addons.All.Loaded> DBM-DefaultSkin

              <Set.Addons.All.Loaded> DBM-StatusBarTimers

              <Set.Addons.All.Loaded> DBM-GarrisonInvasions

              <Addons.HasAny.Loading> No

              <Addons.HasAny.Loaded> No

              Number of successful WoWConnections: 18

              <Realm.Name> Azjol-Nerub

              <Realm.IP> 12.129.223.48:3724

              <Realm.Flags> 0x00

              <LocalZone.Name> $n's Garrison, Lunarfall

              <LocalZone.AreaID> 7086

              Local Player: Unknown, Player-121-037C4C99, (1116, 1916.38, 292.069, 88.966)

               

              CVar Settings:

              <CVar.portal> US

              <CVar.textLocale> enUS

              <CVar.audioLocale> enUS

              <CVar.agentUID> wow_enus

              <CVar.readTOS> 1

              <CVar.readEULA> 1

              <CVar.readScanning> -1

              <CVar.readContest> -1

              <CVar.showToolsUI> 1

              <CVar.readTerminationWithoutNotice> -1

              <CVar.installLocale> enUS

              <CVar.enterWorld> 1

              <CVar.hwDetect> 0

              <CVar.videoOptionsVersion> 9

              <CVar.gxApi> D3D11

              <CVar.gxWindow> 1

              <CVar.gxMaximize> 1

              <CVar.graphicsQuality> 5

              <CVar.mouseSpeed> 1.25

              <CVar.Gamma> 1.000000

              <CVar.ChatMusicVolume> 0.29999998211861

              <CVar.ChatSoundVolume> 0.39999997615814

              <CVar.ChatAmbienceVolume> 0.29999998211861

              <CVar.VoiceActivationSensitivity> 0.39999997615814

              <CVar.Sound_NumChannels> 64

              <CVar.Sound_OutputDriverName> System Default

              <CVar.Sound_MusicVolume> 0.40000000596046

              <CVar.Sound_AmbienceVolume> 0.60000002384186

              <CVar.farclip> 1300

              <CVar.waterDetail> 3

              <CVar.groundEffectDensity> 128

              <CVar.groundEffectDist> 260

              <CVar.shadowTextureSize> 2048

              <CVar.SSAOBlur> 1

              <CVar.gameTip> 37

              <CVar.Sound_OutputQuality> 2

              <CVar.Sound_SFXVolume> 1

              <CVar.sunShafts> 2

              <CVar.projectedTextures> 1

              <CVar.shadowMode> 4

              <CVar.textureFilteringMode> 4

              <CVar.weatherDensity> 3

              <CVar.SSAO> 3

              <CVar.gxMultisample> 4

              <CVar.statusTextPercentage> 1

              <CVar.launchThirtyTwoBitClient> 0

              <CVar.Sound_MasterVolume> 1

              <CVar.expandUpgradePanel> 0

              <CVar.maxAnimThreads> 3

              <CVar.watchFrameWidth> 1

              <CVar.componentTextureLevel> 0

              <CVar.lastAddonVersion> 60200

              <CVar.lastReadTOS> 60003

              <CVar.lastReadEULA> 60003

              <CVar.Sound_EnableMusic> 0

              <CVar.RAIDgraphicsQuality> 4

              <CVar.playIntroMovie> 6

              <CVar.refraction> 2

              <CVar.wmoLodDist> 550

              <CVar.RAIDsettingsInit> 1

              <CVar.RAIDfarclip> 1100

              <CVar.RAIDWaterDetail> 2

              <CVar.RAIDSSAO> 2

              <CVar.RAIDSSAOBlur> 1

              <CVar.RAIDgroundEffectDensity> 80

              <CVar.RAIDgroundEffectDist> 200

              <CVar.RAIDshadowMode> 3

              <CVar.RAIDwmoLodDist> 450

              <CVar.RAIDtextureFilteringMode> 4

              <CVar.RAIDprojectedTextures> 1

              <CVar.RAIDshadowTextureSize> 2048

              <CVar.RAIDsunShafts> 2

              <CVar.RAIDrefraction> 2

              <CVar.RAIDcomponentTextureLevel> 0

              <CVar.RAIDweatherDensity> 3

              <CVar.mapQuestDifficulty> 1

              <CVar.trackerSorting> 1

              <CVar.showKeyring> 1

              <CVar.realmName> Azjol-Nerub

              <CVar.seenCharacterUpgradePopup> 5

              <CVar.RAIDsettingsEnabled> 1

              <CVar.particleDensity> 80

              <CVar.OutlineEngineMode> 1

              <CVar.RAIDreflectionMode> 0

              <CVar.RAIDrippleDetail> 1

              <CVar.RAIDparticleDensity> 80

              <CVar.RAIDOutlineEngineMode> 1

              <CVar.engineSurvey> 2

              <CVar.checkAddonVersion> 0

              <CVar.Sound_DialogVolume> 1

              <CVar.movieSubtitle> 1

              <CVar.raidOrBattleCount> 10

              <CVar.terrainLodDist> 650

              <CVar.environmentDetail> 150

              <CVar.RAIDterrainLodDist> 500

              <CVar.RAIDenvironmentDetail> 125

              <CVar.Sound_EnableSFX> 1;

              <CVar.lastCharacterIndex> 3

               

              ----------------------------------------

              Installation settings:

              ----------------------------------------

              UID:  wow_enus

              Expansion Level: 5

              PTR: 0

              Beta: 0

              PatchURL: 'http://us.patch.battle.net:1119/wow'

              ProductCode: 'wow'

               

              ----------------------------------------

                             GxInfo

              ----------------------------------------

              GxApi: D3D11

              <Graphics.ShaderModel> 5_0

                Vertex: vs_5_0

                Hull: hs_5_0

                Domain: ds_5_0

                Geometry: gs_5_0

                Pixel: ps_5_0

                Compute: cs_5_0

               

              Adapter 0:

                Description: AMD Radeon (TM) R9 390 Series

              <Graphics.PCIIdentifier> VID=0x1002,DID=0x67B1,REV=0x80,SSID=0x2358148C

              <Graphics.VendorID> 0x1002

                Vid Mem: 8170 MB

                Sys Mem: 0 MB

                Shared Mem: 8128 MB

                Flags: 0x00000000

              <Graphics.DX11UMDVersion> 8.17.0010.1433

               

              Adapter 1:

                Description: Intel(R) HD Graphics 4600

              <Graphics.PCIIdentifier> VID=0x8086,DID=0x0412,REV=0x06,SSID=0x85341043

                <Graphics.VendorID> 0x8086

                Vid Mem: 112 MB

                Sys Mem: 0 MB

                Shared Mem: 8128 MB

                Flags: 0x00000000

              <Graphics.DX11UMDVersion> 10.18.0015.4256

               

              Adapter 2:

                Description: Microsoft Basic Render Driver

              <Graphics.PCIIdentifier> VID=0x1414,DID=0x008C,REV=0x00,SSID=0x00000000

              <Graphics.VendorID> 0x1414

                Vid Mem: 0 MB

                Sys Mem: 0 MB

                Shared Mem: 8128 MB

                Flags: 0x00000002

              <Graphics.DX11UMDVersion> 10.0.10586.0000

               

              Installed DX11 Version:

              File Version: 10.0.10586.17

              Window State:

              <Graphics.WSIconic> FALSE

              <Graphics.WSForeground> This

              <Graphics.WSPresentTest> 0x0

               

               

               

              ----------------------------------------

              Streaming diagnostics (Errors):

              ----------------------------------------

              ----------------------------------------

               

               

              ----------------------------------------

              Streaming diagnostics (Info):

              ----------------------------------------

              [20160111T17:56:33] {944} INF: NGDP initialization - (archive: true, cache: true, Async: true)

              [20160111T17:56:33] {944} INF: Initialization step - FETCHING_CDN_CONFIG

              [20160111T17:56:33] {944} INF: Initialization step - FETCHING_BUILD_CONFIG

              [20160111T17:56:33] {944} INF: Initialization step - FETCHING_PATCH_MANIFEST

              [20160111T17:56:33] {944} INF: Initialization step - FETCHING_ENCODING_TABLE

              [20160111T17:56:34] {928} INF: Add new Host addr=23.217.129.65, port=80, name=blzddist1-a.akamaihd.net, proxy=false

              [20160111T17:56:34] {928} INF: Add new Host addr=23.217.129.43, port=80, name=blzddist1-a.akamaihd.net, proxy=false

              [20160111T17:56:34] {928} INF: Add new Host addr=23.217.129.43, port=80, name=blzddist2-a.akamaihd.net, proxy=false

              [20160111T17:56:34] {928} INF: Add new Host addr=23.217.129.65, port=80, name=blzddist2-a.akamaihd.net, proxy=false

              [20160111T17:59:34] {928} INF: Add new Host addr=104.85.164.35, port=80, name=blzddist1-a.akamaihd.net, proxy=false

              [20160111T17:59:34] {928} INF: Add new Host addr=104.85.164.34, port=80, name=blzddist1-a.akamaihd.net, proxy=false

              ----------------------------------------

               

              <Inspector.IssueType> Exception

              <ExceptionType> Crash

              <Inspector.Summary:>

              ACCESS_VIOLATION

              (DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007ffa92cab9e4>("atidxx64.dll") <- DBG-ADDR<00007ffa92cac166>("atidxx64.dll") <- DBG-ADDR<00007ffa92ca726f>("atidxx64.dll") DBG-OPTIONS<>)

              The instruction at "0x00007ffa92cab9e4" referenced memory at "0x0000000000000000".

              The memory could not be "read".

            • Re: WoW - AMD Drivers and Win 10
              tyraelos

              16.3 seems to have fixed the issue, at least for now. I'm hoping later builds, especially whql ones dont go back to being problematic,