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FFXIV Heavensward dx11 client game crash w/ R9 285

Question asked by matrimc on Jun 23, 2015
Latest reply on Jun 4, 2016 by lunas

Square Enix launched their MMO expansion and with it a new dx11 client to go with the game. Game runs perfectly on the R9 285, but the problem is constant crashes with the dx11 client. Game does NOT crash on the dx9 client. When the game crashes, the screen freezes but the music still keeps playing. After a moment from this game gives an error and says the application has stopped working. I have already made a bug report about it on the SE's own forums where it has been accepted as a real bug, but I thought about approaching the card manufactures with this issue as well. I don't think there has been released any drivers for this game, but correct me if I'm wrong.

 

Here's one of the crash reports from the Event manager I pasted to SE's side already:

 

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55806a61

Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55806a61

Exception code: 0xc0000005

Fault offset: 0x0000000000145861

Faulting process id: 0x16ac

Faulting application start time: 0x01d0aacfbcbf1fd6

Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

Report Id: 85ca015c-16d2-11e5-8264-f0795965f776

 

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55806976

Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55806976

Exception code: 0xc0000005

Fault offset: 0x000108c0

Faulting process id: 0x1538

Faulting application start time: 0x01d0aa9334ea8abc

Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Report Id: f3a0f004-1687-11e5-8264-f0795965f776

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