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PC Processors

ardankyaosen
Miniboss

Windows 10 Event ID 12 and 15: TPM Device Driver Errors

Both my wife and I have Asus ROG Crosshair VIII Hero (X570) motherboards (Asus BIOS 1302) with AMD Ryzen 7 3700X processors (AMD Chipset Software 2.04.28.626) that use the CPU's fTPM ability set up in the BIOS.  Occasionally, in the Windows 10 Event Viewer, we both get Event ID 12 and 15 events about TPM Device Driver Errors (I'll include an example, below).  At a guess, they might be happening upon waking from Sleep.  My wife has also run into problems with her Windows 10 PIN when that happens and has to reboot to get it to work -- I'm assuming the PIN is using the TPM for validation.  I have no idea where to report this, so I thought I'd try here to see if anyone else is seeing it.

Log Name:      System
Source:        TPM
Date:          6/19/2020 7:48:32 PM
Event ID:      12
Task Category: None
Level:         Error
Keywords:      
User:          N/A
Computer:      WIN10-DAVE-X570
Description:
The device driver for the Trusted Platform Module (TPM) encountered an error in the TPM hardware, which might prevent some applications using TPM services from operating correctly.  Please restart your computer to reset the TPM hardware.  For further assistance on this hardware issue, please contact the computer manufacturer for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
    <EventID>12</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-20T02:48:32.2444938Z" />
    <EventRecordID>1962</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="332" />
    <Channel>System</Channel>
    <Computer>WIN10-DAVE-X570</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="locationCode">0x1c000519</Data>
    <Data Name="Data">3221225473</Data>
  </EventData>
</Event>

and

Log Name: System
Source: TPM
Date: 6/19/2020 7:48:32 PM
Event ID: 15
Task Category: None
Level: Error
Keywords:
User: N/A
Computer: WIN10-DAVE-X570
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-06-20T02:48:32.2444899Z" />
<EventRecordID>1961</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="332" />
<Channel>System</Channel>
<Computer>WIN10-DAVE-X570</Computer>
<Security />
</System>
<EventData>
<Data Name="locationCode">0x220003ac</Data>
<Data Name="Data">3221225862</Data>
</EventData>
</Event>

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2 Replies

This thread looks familiar.

Anyways, I see that Asus has some updated BIOS version and CHIPSET drivers for your Motherboard for 06/2020: ROG Crosshair VIII Hero Driver & Tools | Motherboards | ASUS USA 

Also if once you update the BIOS to the latest version it should be in it "Default" status. See if you still get that TPM errors.

Do you both have a TPM device connected to your motherboard's TMP connector?

From your Asus Motherboard's Manual:

From your Asus Motherboard's Manual BIOS Section (This is probably very out-dated and might be slightly different in newer BIOS versions):

I have attached the Asus Motherboard manual since I needed to download it anyways to take a look at it if you are interested.

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By any chance if you are using Bit Locker to encrypt your SSD/HDD then you need TPM enabled in BIOS.

Do either one of you guys have an TPM Error in Device Manager?

Found this Tech site that explains and give Troubleshooting tips on TPM problems in Windows version 1903: Windows 10 V1903 Bitlocker issue: TPM 2.0 drops error 10 | Born's Tech and Windows World 

DELL gives a very good explanation about TPM  and how to troubleshoot the TPM issues:How to troubleshoot and resolve common issues with TPM and BitLocker | Dell US 

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