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premjhans
Adept I

CPU stuck at 0.39ghz speed

After a windows update I'm facing cpu speed issues after few mins of usage it drops to 0.39ghz and stays like that on restart as well. Tried windows update, bios update,Windows format, Amd Radeon drivers update. No solution found ..

I've been using this laptop since 1 year never faced this issue. Not a gamer.. I use it for Music Production and Mixing. Bust with issues everything lags and disrupted the flow.

From other external threads people are suggesting Ryzen controller, disabling modern stand by option....Not touched yet.

Today I came to know about there's something called Ryzen Master. ...not used yet

Im running System on High Performance plan with Minimum and Maximum processor state as100% 

System info
-----------------

OS Name Microsoft Windows 10 Home Single Language
Version 10.0.19043 Build 19043

System Manufacturer ASUSTeK COMPUTER INC.
System Model VivoBook_ASUSLaptop X512DA_X512DA
System Type x64-based PC
System SKU
Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. X512DA.316, 02-02-2021
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product X512DA
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View

Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 5.95 GB
Available Physical Memory 3.12 GB
Total Virtual Memory 7.57 GB
Available Virtual Memory 3.20 GB
Page File Space 1.63 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled

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36 Replies
premjhans
Adept I

Re: CPU stuck at 0.39ghz speed

Please reply. what can be done?

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gnanakumar
Staff
Staff

Re: CPU stuck at 0.39ghz speed

It is triggered by BMC on the platform (due to high temp) and it is not a processor initiated. So, if the processor experienced it, it is highly likely that it is a platform thermal issue. Could you pl. check?

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premjhans
Adept I

Re: CPU stuck at 0.39ghz speed

Thanks for replying.

I cannot sense laptop is heating ..its some kind a bug or process interrupted. I've been using this laptop for a year now and never encountered such lags low cpu issue. Even the asus engineer is not responding my calls, cust care response is also delayed. Can you please help me isolate this issue if anything to be enabled/disabled. From my side I tried clean boot option, registry intelppm to 4, disabling microsoft acpi compliant method battery from device manager. Nothing is helping.

BTW Ryzen master is not supported on my system. How can I post the cpu readings screenshots here. 

observation If keep laptop shutdown for 1hr and start, the cpu speed be like 2.50-2.69 ghz and within few mins it'll come down to 0.39ghz 

 

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gnanakumar
Staff
Staff

Re: CPU stuck at 0.39ghz speed

//observation If keep laptop shutdown for 1hr and start, the cpu speed be like 2.50-2.69 ghz and within few mins it'll come down to 0.39ghz //

This points to thermal issue.   May be due to clogged air intake vents on the laptop.

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premjhans
Adept I

Re: CPU stuck at 0.39ghz speed

Thanks gnanakumar,

If its a thermal issue can you please guide me whats to be done. Any tips? Last option is always there to go to service centre with Laptop. But anything I can try before proceeding. 

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premjhans
Adept I

Re: CPU stuck at 0.39ghz speed

premjhans_0-1624441650428.png

 

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Luvino_A
Adept I

Re: CPU stuck at 0.39ghz speed

Last week I also experienced the same thing.
I disabled drivers in Device Manager "system firmware", "device firmware" and uninstalled "System CMOS/real time clock".
I also disabled services, you can see here (method 2)
https://www.wintips.org/fix-cpu-not-running-at-full-speed-in-windows-10/#method-2

It's been a week since the laptop is running smoothly again.
I hope this method works for you

Tags (3)
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etsachin
Adept II

Re: CPU stuck at 0.39ghz speed

Bro i'm having the same issue with the same laptop. This throttling is caused due to "PROCHOT EXT" being triggerd, you can use a software called Hardware info to monitor that. For our device it is not because of CPU or GPU being over heated but some other issue. Now my device is literally useless cos of that throttling please let me know if it got fixed. Thanks

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premjhans
Adept I

Re: CPU stuck at 0.39ghz speed

It didn't get fixed yet, the problem is upon fresh start for some mins the speed is good and then it drops. I've been doing my Rnd following other threads. People have tried utility like Throttlestop, registry edit for intelppm, Ryzen controller, Ryzen master. Sad but none works for my Laptop.

Why Ryzen Master doesnt work for my laptop ..Not Supported....why whwyw hwywhwykjssh

fed up

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