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Anywhere to check support ticket status?
Service Request:8200814708
Hey! I made a ticket about needing a bootkit for Ryzen 2600 few weeks ago and received a request for images shortly after. I haven't heard from AMD since, so is there any place I can check my support ticket's status?
Solved! Go to Solution.
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emeahonen, I know of no way to check the status. In the past, I have opened another ticket asking about the status of the first using the ticket number. A simpler way is just to reply again to the pending ticket again, asking what's going on - done this also, both worked. Enjoy, John.
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emeahonen, I know of no way to check the status. In the past, I have opened another ticket asking about the status of the first using the ticket number. A simpler way is just to reply again to the pending ticket again, asking what's going on - done this also, both worked. Enjoy, John.
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Thanks for your answer John! So I should reply to the email I got? I got an email after I sent the information, so I would think that they got the info.
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Yes, emeahonen. Everything revolves around that ever-lengthening e-mail. You are just reminding them that you you still care. Enjoy, John.
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Replied to the email asking if they got the information. Thanks John! I have still few weeks until my Amazon return date comes so let's hope to get the answer before that so I don't have to return the stuff back.
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Just received an email that the RMA was approved and the bootkit is on it's way
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Great, emeahonen. Thanks for the update. Enjoy, John.
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Hi,
i have unsuccessfully tried to get updates on my service ticket. I replied to the mail they sent to me and it gave me an undeliverable email back.
i opened another ticket asking for the first one and no answer
Any more ideas?
Thank you
.
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Check the solution more detailed in here. Thank you all!!!