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tozpokey
Journeyman III

2400g Screen Freeze/Lock up

Ryzen 5 2400g, Ram DDR4 16gb (2sticks 8gb), GTX 970 Graphics card windows 10

(photos of these below)

As above, ive bought a Ryzen 2400g, It works fine for a while then just screen locks, the only way to reset it is to pull the power.

I saw a few posts about similar issues so ive done a few things, Changed the RAM for new sticks. Ive changed the PSU for a bigger version (400 up too 700w). Ive upgraded all drivers and windows updates possible.

Any help would be usefull, im close to just scrapping this now.

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3 Replies
misterj
Big Boss

toxpokey, you can post images via camera icon at the top or simply drag-n-drop.  Here are your specifications:

pastedImage_1.png

Assuming you have Vega graphics.  Please list your system specifications and post a screenshot of Ryzen Master (RM).  Thanks and enjoy, John.

EDIT: Have you talked to your MB Support?  If not, please do.

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tozpokey
Journeyman III

pastedImage_1.png

Does this help? I hope this is what you was wanting.

Please note im not using the Intergrated GPU. ive got the GTX970 card working

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Thanks, toxpokey.  Nothing looks suspicious to me.  Please do talk to your MB vendor.  What speed are you running the memory.  If you are using an XMP, please return to normal.  Do a Clear CMOS via the manual instructions.  I suspect memory or MB at this time.  Why are you using only single channel memory?  Does your MB/Processor support dual channel?  Do you have the sticks plugged into the correct slots?  What MB do you have?  Please post all your specifications.  Enjoy, John.

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