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PC Processors

dexie
Journeyman III

Smooth GPU RMA process!

Hey guys!

Just wanted to share my experience with AMDs RMA process.

I was able to get a RX 6900XT from the AMD online store - it was mid June 2021.

It was running fine but had horrible coil whining - but nonetheless it was running like it should.

Now after nearly 2 years, just shortly before the warranty expired, I had some strange artifacts on my 2nd monitor. Testes everything but nothing solved the issue. So, contacted AMD and wrote with a service person back and forth. No complications at all. I’ve run mostly all test they asked for and gave feedback. But since nothing helped, I had to ship my GPU to their warehouse.

To my surprise - their stock on 6900XTs is running low to which I was asked if a upgrade for the 7900XT is fine. I mean, absolutely! Who wouldn’t take an upgrade?!

So here I am, a happy customer with a really smooth RMA experience and a brand new RX 7900XT. (:

Thanks AMD and have a nice day!

1 Reply

I would call that great Customer Service on AMD's part. You don't hear those type of stories too much from AMD or other company Warranty service.

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