I ordered my Ryzen 9 7950X from Amazon and it came in a weird package. It had a cooler with it. The CPU itself was in a sealed static bag and a plastic case with foam. The CPU looks like it has a stain or something on the bottom left side. Should I return this? It’s supposed to be new. I also bought an “unlocked” version, is that why it looks like this? Do I need “unlocked” to overclock? I’m obviously new to this and I’m panicking.
Where did you purchase your Ryzen from, which Retailer?-
First did your new Ryzen 9 7950X come in a sealed official AMD Retail box like the one below from another Retailer:
According to the General information from the Retailer this processor DOESN"T come with a CPU Cooler.
Also in the photo of the Processor I don't or can't read the Serial and Model number that supposed to be etched on the processor lid.
Post the serial Number and model number from the Retail box and the processor: https://www.amd.com/en/resources/support-articles/warranty/PIB.html
If you processor didn't come in the above packaging then you either received a fake processor or it is a OEM/TRAY processor which is not covered by AMD Warranty.
From AMD SUPPORT on how to verify and identify a Sealed AMD RETAIL BOX if it is authentic or not: https://www.amd.com/en/resources/support-articles/warranty/PIB-Authenticity.html
It was not in the AMD box. The picture that I posted was exactly how it came. I purchased it from Amazon, and it was sold by Maestro Technology LLC. I’ll post a picture of exactly what I bought and a better pic of the processor.. So the OEM/TRAY is like wholesale and would’ve came in a separate package? Also, the description on Amazon doesn’t say that so if it is that should I return it since it doesn’t have the warranty? Thanks!
I would definitely return the processor if it didn't come in the official AMD Retail box from the Amazon Photo. It is either a OEM/TRAY or recycled processor that Maestro Technology LLC sent you. I also would notify Amazon Customer Service about that Retailer AFTER you return the processor.
According to CPU WORLD:
If your processor came in the photo from Amazon in that Retail box than it should be covered by AMD Warranty. But you said it didn't so it looks like the Retailer sent you a used Processor and included a CPU Cooler in a different box.
You can send the Serial Number of the Processor to AMD SUPPORT -Warranty and see if that is a OEM/TRAY or recycled processor from here: https://www.amd.com/en/forms/contact-us/support.html
Your processor didn't come in a official AMD RETAIL BOX and it came with a AMD CPU Cooler therefore it isn't covered by AMD PIB Warranty but by the Retailer that sold you the processor.
Click on the link to show you how to know if you have an Authentic AMD Retail box or not.
If your AMD Processor were to have come in a sealed Official AMD RETAIL BOX it wouldn't have a CPU Cooler and it would qualify for AMD PIB 3 year Warranty.
Generally if a processor doesn't come in a official PIB AMD RETAIL BOX it is because it is a OEM/TRAY processor or it is a used processor.
Was that processor part of a Pre-built PC that you purchased or was it a separate processor purchase from Amazon?
If it was part of a Pre-Built PC that you purchased then the PC manufacturer would be the one to have a warranty on the processor and not AMD since it would be a OEM/TRAY processor.
OEM/TRAY processor are sold in large quantities that arrives in trays to the Distributors. Those processors are under Warranty only to the Distributor and not to the Customer. The Retailer/Distributors are the ones that supplies any type of Warranty to the customer on the processor not AMD.
Thanks for helping. The picture of what it came in is in the original post. I’ll post it again. I’m assuming at this point that it’s not used but an OEM/TRAY.. I’ve messaged the seller to see whatsup. I may just return it. It came in a normal cardboard box. The cooler came in its own separate black box that was inside of the brown cardboard box with the processor. The processor was in a folded piece of cardboard and sealed inside of a plastic case that was sealed inside of a plastic static back. The bag was press sealed like by a machine.
Here is the response from the seller. I’ve asked to get more information about the warranty. Like are they the ones providing it and is it the same as AMD? I reached out to AMD and they said if you buy one in a box that isn’t the AMD box that the seller must provide the warranty.
Okay the Retailer clearly states that your processor is a OEM/TRAY processor which is not covered by AMD 3 year Processor in Box (PIB) Warranty.
So the Retailer themselves are the ones that must give you your warranty on the processor not AMD or purchase a 3rd party Warranty otherwise return the processor and purchase a Retail AMD processor with a 3 year Warranty or keep the current processor and see what warranty the Retailer gives you and for how long or purchase a Warranty plan from Amazon.
