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PC Processors

ellensf
Journeyman III
‎10-08-2020 11:28 PM

Ryzen 3700X sold as new has apparently-used cooler

I bought a new Ryzen 3700X on Amazon (sold by Amazon, not a third-party seller). The CPU was in a security-sealed retail box, and the serial number on the label matched that on the CPU, but the thermal paste was not intact on the cooler, which makes me wonder if I got a used cooler and possibly CPU.

PXL_20201009_034531739.jpg

Am I correct in inferring that this cooler is used? If so, why would a used cooler be in a sealed AMD box, and what should I do now?

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2 Replies
ellensf
Journeyman III
‎10-09-2020 12:51 PM

I arranged to return this to Amazon and buy a new CPU & cooler locally. I still would be interested in knowing how this could happen.

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Earnhardt
Grandmaster
‎10-09-2020 06:53 PM

Looks like someone touched the paste when the cooler was removed from packaging,it's never been installed. so apply new paste and install,will be fine.

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