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PC Processors

CPUguy21
Journeyman III

Processor Returns & Exchange

Have seen mixed discussion posts regarding poor customer service pertaining to returns and exchange. Would like to clear up some things before making a purchase>

 

  1. What is the standard lead time for return for exchange? From the day I file a claim, how long with it take before I receive my replacement. (is this SLA promised through terms and conditions?
  2. If i need a replacement quicker, is there a way to pay for faster/expedited shipping?
  3. Can i purchase extended warranties?
  4. Is a failure analysis performed on my returned item, and if so will I be informed on the results?
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