PC Processors

[christian1789]

hello I bought a full AMD pc with a RyzenAI 7 8840HS Cpu and don't see my NPU in the task manager, nor in the device manager on the other hand we see the AMD IPU, my drivers are up to date is this normal my windows is windows 11 pro 23h2

[misterj · Accepted solution]

christian1789, post a screenshot of Task Manager Performance screen. Thanks, John.

EDIT: Be sure you have installed the appropriate driver here.

[christian1789]

et j a

[christian1789]

and I have the lastdrivers, for the chipset and the graphics card 780m and elsewhere it is very efficient in games just to say

[rebootman]

The ryzen 7 8840 is still a very new processor, I am guessing you have one of the latest mini pcs.

This problem is so new many are not aware of it but the manufacturers have not even enabled the Ai feature in the processor and mini pcs yet.

They are slowly doing this (manufactures) via a bios updates, so contact the manufacturer or company of the mini pc or check their site for a bios update.

Please be careful during bios flashing and get advice from the manufacturer on how to do this correctly and safely, worth only doing if they have added the NPU feature so check the bios read me notes or ask manufacturer if its been included in the bios update, might be also good to backup the existing bios.

Also double check your bios settings itself, sometimes the NPU can be disabled you may have to go through all the pages though to find it but its usually called NPU onboard or similar. 

[christian1789]

bonjour déjà je n’ai pas acheté de mini pc mon ordinateur portable vaut 2000 dollars c’est un ASUS zenbook 14 AMD 2024 avec une touche copilote sur le clavier et j’ai appelé Asus et Microsoft, les deux ne comprennent pas puisque le pc est très efficace

[goodplay]

Try asking on the asus rog forum, someone there may know of any additional software, windows requirements. 

Supposedly a Windows task manager update is required?

Win 24H2 & copilot+?

[christian1789]

hello, i can't install windows 24H2 because this version is not stable then the Microsoft after-sales service tells me that the npu must be visible and see with asus .I bought this overpriced pc because I trust AMD I don't like intel but all I ask that AMD is to fix the microsft problem and asus say that it's AMD that doesn't create a corecte driver

[misterj]

christian1789, please ask AMD here. Did you get all your AMD drivers here? John.

[rebootman]

Hi sorry I thought you had a mini pc, so you have the Asus Zenbook 14 is it the (UM3406HA) model?

As I was suggesting earlier this issue is widespread and common that NPU is missing, the technology is very new so you may need to wait for them (Asus and AMD) to release drivers and bios updates so that NPU mode can be switched on.

The issue is common for both laptop and mini pcs with the 8840HS and similar 8th generation processors, as I was suggesting the issue is so new so most manufacturers are still sorting it out including Asus.

Have you checked in your bios settings if NPU on and off is there? 

Have you checked and contacted Asus to see if a new bios is there? I can see bios updates on Asus website for UM3406HA for example. Obviously check your laptop model and website is correct before a bios update and if unsure contact Asus support to guide you better.

As with any issue, you should try the latest AMD drivers and Microsoft is slowly rolling out windows updates to enable more Ai features but the big update will come this fall.

If anything be patient, id say within the next 6 months most manufactures will eventually update and sort out the NPU and Ai issues.

[HGoravlA]

I bought a GMKtec with an 8845HS processor because it includes an NPU. My intention is to learn and experiment with AI using local resources. This machine seems to have them and enough (???) but you can also add more ram and ssd disk.

I followed and repeated several times the steps that AMD indicates on its driver installation page, but it did not work. I decided to look for answers to the problem by reading everything that appeared in my google search, until in one of the answers someone warned that the command window from which the driver is installed had to be opened in administrator mode.

So I did and finally the driver was installed and now I can see the NPU in the task manager.

[rebootman]

Good you found a solution, yes GMKtec drivers are really poor I had the K9 recently and the entire driver package was an batch file.

Windows is very fussy, perhaps topic starter and anyone else can try installing any AMD NPU drivers or drivers by right clicking on the driver/software and running it as Admin to see if they have any luck.