PC Processors

[luqrehofficial]

Hi amd,

I am facing a error in my amd computer. I have hp compaq 6305 pc with amd a8 5500b apu processor. This error is that when I restart my computer windows show me a blue screen error like this (Your device is running into a problem) etc. So I clean my computer but this error still not going. SO i reinstall the windows 10 in this pc and found that if amd drivers is not installed my pc does not show me this error. But when windows install the amd drivers my windows show me this error. Everytime. So I upgrade to windows 11 i think this error is in windows 10. But seeing same thing in windows 11. Until amd drivers not installed my computer is okay working but when amd drivers installed succesfully it do this blue screen problem everytime when i restart my pc. I also unintall and install drivers after downloading from amd website. I also reset my pc bios. I do everything that I can do. And another thing I found that the drivers are too old of this processor. Please I request you to update the drivers of this processor. SOme softwares like blender, photoshop, etc not detect my graphics drivers. Please also help me solve the blue screen issue. I am unable to update my computer windows do to this error. I dont know why its apear only when I restart my pc. Please help me to solve it.

Best Regards,

[FunkZ]

The A8-5500 processor is end of support, there will be no new drivers released. The last one was released in 2016 and there are no Windows 11 drivers available.

https://www.amd.com/en/support/downloads/drivers.html/processors/a-series/a8-series-apu-for-desktops...

Try installing the drivers provided by your system manufacturer HP Compaq for the 6305.

https://support.hp.com/ph-en/drivers/hp-compaq-pro-6305-small-form-factor-pc/5296265

[luqrehofficial]

Yes Sir, But onn the hp website its showing the Nividia grahpics drivers I try to install it but they not get installed. And i also use the driver downloaded from amd website the first link that you provided but still same issue. So Is there are any way to fix this issue. Now i have windows 10 in my pc.

[FunkZ]

Try the Auto-Detect for software and drivers or contact HP support.

[elstaci]

Uninstall both Nvidia and AMD graphics drivers using Display Driver Uninstaller from your PC.

Edit: Unless you have a Nvidia GPU card installed. Then install first the AMD driver and then afterwards the Nvidia driver.

AMD last AMD Graphics driver is from 2015 (WHQL)  and 2016 (BETA). They probably will be compatible with Windows 11 and install in your HP PC unless HP Support has its own OEM AMD Driver for Windows 10 that is around the same age as AMD drivers.

If they don't install in Windows 11 then let Windows 11 Driver update install the most compatible AMD Driver for your A8 processor.

EDIT: As noted by Funkz if HP has its own OEM AMD Driver for your PC and it is about the same date or nearly the same date as AMD own last AMD driver or Windows 11 Driver Update then  I would install the HP OEM AMD Driver first to see if everything works correctly.

[misterj]

luqrehofficial, where did you get your AMD drivers? If from your MB vendor that is probably the problem. Always get AMD drivers for here. John.

[luqrehofficial · Accepted solution]

I just found that this blue screen is causing due to my wifi adaptor. I just unplug the adapter and restart my computer and its successfully restarted. So I plugin back it again an restart the computer and it show me same error. So this error is causing due the my wifi adapter or its drivers. 

Sorry for that This is the issue of my wifi adaptor not the amd processor.

Best Regards!