PC Processors

[matko]

Please help !

When SMT is enabled, critical errors appear, leading to a"blue screen". When SMT is disabled everything works fine.

I will be very glad of your help !

[matko]

configuration:

Ryzen 5 2600

ASUS b450 TUF PLUS GAMING (BIOS 0409)

RX 580 (8GB)

Windows 10 Home x64

[matko]

I have Ryzen Master, but I don't know how to use it .

[matko]

Ram 16 Gb (2 modules) 2400 MHz

Seasonic m12 520W

Driver Radeon 18.9.2

PC.

[misterj]

matko, please post a screenshot of Ryzen Master (RM).  What SW is running when your system crashes?  Is it always the same?  Please open C:/Windows/Minidump/.  If it is not empty, please compress it and post it here.  There are some programs not multi-thread safe.  Thanks and enjoy, John.

[matko]

a minidump was empty, but the last time there is such here an error:

IRQL_NOT_LESS_OR_EQUAL

The system with SMT may not start at all, or work for a relatively long time.

If you really need a minidump, I can try to enable SMT and wait for an error.

[matko]

II turned on the SMT, and waited here is the error that occurred

[matko]

High performance or Balanced mode for AMD Ryzen ?

[misterj]

Thanks, matko.  Please attach the compressed minidump folder.  The file you pointed to, ntoskrnl.exe, is a Windows kernel file and shows up in almost all dumps.  I doubt it is the error.  I cannot read your language, so the Power Plan screenshot does not tell me much,  The power plan you should be running is Ryzen Balanced.  It comes along with the Chip Set  drivers.  You should make sure you have installed the latest AMD Chip Set drivers DLed ONLY from the AMD Driver DL site.  If you continue to get errors with the latest drivers, then I suggest you contact AMD Online Support.  Thanks and enjoy, John.

[matko]

I already downloaded driver chipset Драйверы и поддержка AMD для Radeon, Radeon Pro, FirePro, гибридных процессоров, процессоров, Ryzen,... , can give another perhaps an important information . The fact is that when I do not use SMT for a long time , and then turn it on , the computer works for an hour, two, and then the error, and the longer I use SMT enabled the more errors.

[misterj]

Thanks, matko.  I strongly recommend you talk with AMD Support.  Please keep us informed.  Enjoy, John.

[matko]

Okay, I'll keep you posted.

[matko]

Mostly irql_not_less_or_equal error

[matko]

And this may be due to the fact that I have not activated Windows ?

[matko]

My Ram Crusial Ballistix Sport BLS8G4D240FSBK

[matko]

Checked the memory, all is well

[matko]

I downloaded the driver on a chipset , then what ?

[matko]

[matko]

[matko]

Sorry , but your language I know little , and not mean to be rude if I asked you to write more clearly and in details ?

[matko]

Can you clear the driver information with this utility ?

[matko]

Can you describe these actions in more detail or clearly?

[misterj]

matko, here is my recommendation: If you are concerned about drivers etc, then format your C: disk and install a nice fresh copy of W10.  The Media Creation Tool is still providing 1803.  Please DL the tool and make a USB stick.  Be sure to format your C: disk during the W10 install, then install ONLY the AMD Driver Site drivers.  Driver cleaners/removers make me nervous.  Enjoy, John.

[matko · Accepted solution]

Guys, in General, when the computer stopped turning on , I took it to the service center, where we replaced the processor and everything works well . However I still do not know what the reason was ,but the important thing is that all ended well ! Thank you for your help!

[matko]

I can Supplement the information . I'll start with the fact that with SMT my computer can work, but not for long ,as I said an hour or two. But it happens only in the afternoon or in the morning . That is in the evening or at night with the included SMT he even is not able to include system , and in the afternoon he somehow started it.

[matko]

А может ли , причиной являться то что материнская плата использует авто-значения для напряжений?

[matko]

Maybe the reason be the fact that the motherboard uses auto values for voltages?

[matko]

And I noticed the lack of Windows Update in the Registry (regedit) .And I have all the time climbs window reporting that "failed to install the component (speech Recognition for English)"

[misterj]

matko, I have run 3 Ryzen processors with un-activated W10 and no problem with SMT.  I think you need to talk to AMD Online Support.  Enjoy, John.

[matko]

Is it normal that I get CPU updates from Intel ) ?

https://support.microsoft.com/ru-ru/help/4100347/intel-microcode-updates-for-windows-10-version-1803...

[matko]

Today , it has ceased to be included , even there is no possibility to enter BIOS and black screen.

What about the technical support from ASUS, he offered me to reinstall WIndows (I did it many times, so I immediately excluded this option), and if after reinstalling the problem remains, then contact the service center

[matko]

Guys, in General, when the computer stopped turning on , I took it to the service center, where we replaced the processor and everything works well . However I still do not know what the reason was ,but the important thing is that all ended well ! Thank you for your help!