PC Processors

[TAPATOR]

Hello all,

I'm French, sorry for my bad english skill .... so ... 

I crashed few times while i was playing games and each time in the Microsoft Windows 11 event watcher i have the same error message : " Performance-related power management features on processor 0 in group 0 are disabled due to a firmware issue. Check with the computer manufacturer if a firmware update is available."

Same error message for processor number from 0 to 15. 

Processor RYZEN 7 2700

MotherBoard : Gigabyte AORUS B450 Elite ( last Bios Gigabyte F64c)

Graphic card : Gforce RTX 2060 SUPER ( Last driver Gforce Nvidia )

RAM : 16 Go Corsair  3000 ( DUAL ) 

Maybe could you help me to find a way to my problem,

Thank you

[TAPATOR]

I forgotten to told you that i havn't found microprograms or somthing like that on internet  

[Qanatoz]

@TAPATOR Microsoft officially does not support Windows 11  on zen and zen +downgrade to windows 10 or replace CPU to zen 2 or zen 3

[misterj]

Qanatoz, where does MS say this? All I can find says W11 supports AMD 2700. Enjoy, John.

[TAPATOR]

I will not do that, i can't. Have a good day - Peace

[misterj]

TAPATOR, what BIOS (Microcode/firmware) version are you running? I suggest you open a support ticket with Gigabyte and send them a screenshot of the Event Viewer error. What is the Wattage of your power supply? Thanks and enjoy, John.

[TAPATOR]

Hi Misterj, thanks for your answer, my BIOS firmware is the last from Gigabyte for my motherboard : F64c

About my my power supply :  Aeorcool LUX RGB M 650 W - 80PLUS Bronze 230V

As you said i will send a message to Gigabyte too, i took my chance here in cas of someone had the same problem and found a solution. 

Have a good good day ! Peace

[misterj]

Thanks TAPATOR, I have not seen this problem before, but I hope Gigabyte has and will respond. I always tend to have plenty of cooling and plenty of power and would probably have a stronger power supply, say 750 Watts.  Enjoy, John.

[TAPATOR]

If Gigabyte help me to fix that problem i will tell you, for knowleges ^^ Have a good weekend John.

[misterj]

Thanks TAPATOR, you too.

I would think Gigabyte needs to release a new BIOS. Enjoy, John.

[TAPATOR]

Hello John ! Hope you're fine Well ...

AMD gave me an anser like " Not really sure it's a mainboard issue. Could you beso kind and test out other Hardware with it. Or the same Hardware on another Mainboard." 

Not really helpfull ...

But i can't do those things coz i don't have my own Customers Support at home lol --- So ... i will wait like that for the moment. 

Thanks for your help, i wish you the best for Christmas things and an Happy 2023 year.

Peace !

[misterj]

Thanks so much TAPATOR, I hope you have a great holiday season.  Have you opened a support request with Gigabyte? if not, please do. Please do a winver in a command prompt and post the results. How often are you crashing. Thanks and enjoy, John.