PC Processors

[moisi123]

Hi,

My computer begin after i upgraded to Windows 11 (clean installation).

The installation process was hard, the computer freezes every few minutes during instalaltion. Finally i could fix this disabling "Global C-state Control" in BIOS.

Now i have fresh Windows 11 installed, but randomly the system reboots.
My setup is:
AMD Ryzen 5 5600G 4.40GHz (Running at 3.9GHz with auto mode)
MSI MPG B550 GAMING PLUS
T-Force Delta RGB DDR4 3600MHz PC4-28800, 4x8GB (Running at 2400MHz with auto mode)
Corsair RMx Series RM750x 750W 80 Plus Gold Modular
GeForce RTX 3050 V2 OC Edition 8GB GDDR6

Virtualization enabled.

All drivers are update to latest version, included BIOS.

I dont get any log en event viewer, no BSOD displayed.

If i could get some help with what can i do to solve this please.

Update, i did this tests, with no result:

-Clean install Windows 10.

-Clean install PopOS.

-Clean install Windows 10, replace GPU from 3050 to 1050TI (and CLRCMOS).

-Disable virtualization.

-Check the game boost profiles.

-Configure RAM to work in auto, 2400MHz, 3200MHz and 3600MHz.

-Replace thermal paste.

-Check power supply with tester like this.

Thank you in advance.
Regards.

[Charybdis]

@moisi123CSM Enable ? Or UEFI ?

[elstaci]

I see you have both a Nvidia GPU card and AMD IGPU on your PC.  Uninstall the AMD driver but don't disable our AMD IGPU and let Windows Basic Display Adapter run your IGPU and see if the PC shutdowns stop.

Might be a conflict between your Nvidia and AMD drivers. If it continues the shutdown then just use Device Manager to install the AMD driver for your IGPU if you are using the Nvidia GPU card as you Main Display adapter for your PC Monitor.

One way to check hardware stability is by stressing the components.

Download and run all three of OCCT Stress tests. See if the PC restarts by itself during any of the tests. Keep an eye on Temperatures (GPU, CPU, Motherboard), Fan speeds, and PSU Outputs (3.3/5.0/12.0 VDC).

Restarting issues without powering down and not BSODs or crashes generally could be the following reasons:

1- Overheating - will shutdown a PC without any error codes or BSODs.

2- Overclocking or Under clocking - poor over/under clocking hardware can cause the same issue.

3- Incompatible Hardware - Like the RAM is not compatible with the CPU as an example or using different RAM part numbers at the same time on the motherboard.

4- Power issues - PSU is not supplying enough power or is defective.

5- Defective hardware - CPU, GPU, Motherboard, SSD/HDD or RAM as an example.

6- Loose or defective cables to Motherboard or installed hardware.

7- Drivers can also cause a PC to shutdown but it is rare without leaving some sort of BSOD or Error code.

So I would first check to make sure your RAM is listed on your Motherboard's QVL List for the 5000 IGPU Processors and also run MEMTEST86 or Windows Memory Diagnostic test to physically check your RAM installed.

I would also run CHKDSK on your Windows drive to make sure it doesn't have any bad sectors.

I would run OCCT STRESS Tests (Free version) - CPU , GPU, and PSU and see if the PC shuts down during any of the tests.

Might be a defective hardware connected to your motherboard so I would temporarily disconnect all USB hardware and disable any PCIe cards installed except your GPU card.

[moisi123]

Hi,

Thank you for your reply, i forgot to mention that i already did the RAM test (with the integrated Windows toosl, no problems) and the scan to the SO hard disk (with the BIOS tool). I tried to unplug all disks except the SO too.

Regards.

[moisi123 · Accepted solution]

Hi,

Thank you all for your replies, i think i managed myself to solve it.

I was probing different versions of the BIOS, with the version "E7C56AMS.170" i am now in a record of 4 hours with no problems. The next version of firmware specifies Windows 11 compatibility; maybe for this reason i couldn't do the upgrade the first time, and when i did the upgrade to the latest version it **bleep**s Windows 10 installations.

The actual setup is the 3050, Windows 10, RAM in 3200MHz, virtualization enabled, Global C-state Control disabled.