PC Processors

[smccain23]

Hello My Name is Sean.

In my device manager I get an exclamation mark in the system devices next to "AMDRyzenMaster Device" and when I bring up the details this is what it says: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" 

Does anyone know how to resolve this issue I really would like my new laptop to be error free.

Thank you in advance.

[vishvajit]

The error message suggests that the configuration information for this device in the Windows registry is incomplete or damaged. Here are some steps you can take to resolve this issue:

1. Uninstall the device: In the device manager, right-click on the "AMDRyzenMaster Device" and select "Uninstall device". Make sure to select the checkbox that says "Delete the driver software for this device".

2. Reboot your laptop: After uninstalling the device, restart your laptop.

3. Install the latest driver: Download the latest driver for the "AMDRyzenMaster Device" from the manufacturer's website and install it on your laptop.

4. Reboot again: After installing the driver, reboot your laptop again.

This should resolve the issue and get the device working properly again. If the issue persists, you may need to contact a technician for further assistance.

[smccain23]

Were else can I download this driver because it isn't listed in my drivers in my "My Asus Account"? Do AMD have it available for download? If so were do I find it?

[goodplay]

Generally, ryzenmaster is not available for laptop processors.

What model processor is it, and where have you downloaded drivers/software from?

[smccain23]

My laptop is an Asus A15 TUF book gaming laptop. AMD Ryzen 7 6000 series or more specifically a 6800H with integrated graphics. Nvidia 3060 ti 4gb discrete graphics,  8gb of ram windows 11 home 64 bit edition.

I didn't download the software I noticed it listed listed in my device manager,

[goodplay]

If you have not downloaded/installed any software direct from AMD, then it may be an asus pre-install issue.

Maybe contact their support/forum?

The first thing you want to ask, is if they allow ryzenmaster on your specific model.