As far as I know any Overclocking AMD software won't work in laptops. Laptops are not meant to be Overclocked due to Heat and Power issues that were engineered when the laptop was manufactured. Overclocking can exceed those engineered Heat and Power requirements which may end up damaging the laptop.
That being said, here is a thread from ACER about the same CPU and it also says Ryzen Master is not compatible: https://community.acer.com/en/discussion/548496/my-acer-swift-3-ryzen-5-2500u-is-not-supporting-amds...
From link above concerning Computer requirements for Ryzen Master:
As far as I can tell, the mainboards used in this model don't support this tool. According to AMD "The AMD Ryzen Master Utility only supports Ryzen CPUs on AM4 socket motherboards with the X370, B350 or X300 chipsets and Ryzen Threadripper CPUs on TR4 socket motherboards with the X399 chipset. If you have an unlocked AM3/AM3+ and FM2/FM2+ socket compatible CPU, the AMD OverDrive Utility can be used instead." Have you tried the overdrive utility yet? https://www.amd.com/en/technologies/amd-overdrive Jack E/NJ
EDIT: Some Users have stated they were able to get AMD Overclocking software to work on a laptop by doing something to the software. Some other Users have been able to use 3rd party Overclocking software on their laptops. But they at times tend to cause conflict with Wattman if installed.
