PC Processors

[bilis]

I had an ASUS rog strix b550 gaming F motherboard with an 5700X, it would randomly freeze and then resume or reboot.

After a look on the HW monitor it was clear (see cpu vdd). At first I thought is had to be a wrong measurement but my multimeter confirmed it.

I contacted ASUS, they told me it could be the cpu requesting wrong voltages, so I should test it with another cpu, in retrospec that was insane, but I did it with a 2700x from my other system.

RIP

Now the motherboard was send back to the retailer and I got my money back for my motherboard but none of the 2 CPUs are now stable on my other system (which is stable otherwise, the 2700x was stable there before and i got a 2600 which also is still stable there). Sometimes they hang on post, other times bluescreen, and sometimes freeze everything but the mouse can move (reset required), they may work for an hour or so.

I contacted the store, they told me they needed a signed document from a tech that there was damage to the cpus caused by the motherboard and then they would think what they could do. I couldn't get a tech to sign it, however I thought contacting AMD was simple (I can't find an email or navigate their support maze*, so I can get it from them that pentium 1 voltages are damaging to the 7/12nm cpus)

Does anyone know the amd support email and/or where to find the datasheet for these cpus that will have the maximum voltages writen on them by AMD?

Notes the 5700x was from the same shop, the 2700x is from a different one and the warranty has gone out along with 2 power pins that got stuck into the faulty mb socket (i managed to remove them with tweezers)

* Maybe it is simple but at this point I don't have a clear mind.

[misterj]

bilis, contact AMD support here. And documentation is here. I do not think you will find what you are looking for there. AMD seems to keep these types of information close to their chest.

You did not not ask but I suspect that the free applications that some MB vendors offer are responsible these types of problems and have been warning about it for some time. These applications offer better performance but sometimes deliver problems for free. Good luck in your quest. John.

[bilis]

Thank you.

However I must say, I didn't use these applications prior to this problem (only after to check if the HW monitor was accurate), firstly the cpu was faster than I ever needed it to be, and I only trust BIOS for overclocking, at least I can clear the CMOS. Good old times with the sabertooth  and an fx-8320.

(RIP TUF sabertooth series with 5 year warranty and actual quality, no wonder ASUS erased their site, promos from youtube and replaced them with the RGB TUF gaming series).

[elstaci]

first the 5700X should still be under AMD 3 year Warranty but the 2600X even if it was under AMD Warranty it would automatically be voided due to the 2 broken pins on the CPU.

Open a AMD SUPPORT - WARRANTY ticket and have the 5700X RMAed and ask AMD SUPPORT if they can send some sort of official CPU damage report for you to hand in to your Retailer, if possible.

Otherwise, if AMD does replace your CPU, you can copy the email from AMD saying they are replacing your Processor under RMA and turn that in as proof the CPU was defective.