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BobbyBoyGaming
Journeyman III

5950x Kernel WHEA Error ID 20 computer reboot reset regularly

Paid a lot of money for this processor back in 2021, and I barely used the system because I had to move from one house to another. But the computer keeps rebooting every day, sometimes it can go three days without rebooting.

The CPU is paired with the ASUS Crosshair Impact VII which is the most expensive motherboard for that CPU. 

I want to know if I am entitled to a replacement for this defective product. I have never had a CPU this unreliable in my life. It is unbelievable. The CPU is properly cooled with a custom water loop using Alphacool components. 

The CPU is running at the FCLK 1800, which is supposed to be perfectly safe, and the motherboard set that FCLK automatically. 

Why is this CPU so bad? This is terrible. How was I supposed to discover that the product is defective within 30 days?

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4 Replies
crystalyser
Adept III

1. Chipset driver up to date?
2. To much mounting pressure cpu->motherboard or motherboard->case
3.  PCIe energy saving in the Bios is active & Buggy -> a known problem in the past with Asus MB's
    Link to a old Hardwareluxx-Forum thread (via google translator "german -> english") 

Ryzen7 5800X 4,95ghz; LLC3; 420mm Liquid Freezer2; Corsair RGB Pro SL 32gb/2 - 3600mhz CL18; Sapphire RX6800 Pulse OC; Asus XG27AQ 165Hz; MSI X570 Gaming Plus PPT:142W EDC:132A TDC:95A; BeQuiet! PP 730W
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Chipset driver is up to date. It is not a mounting pressure issue. What is the name of the PCIe energy saving setting? I set the VDDSOC to fixed 1.2 volts and it does appear to be more stable. I will try to investigate this PCIe energy saver mode. 

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I may try to RMA this processor. because I only get stability with DDR4 Samsung B-die running at 2400 MT/s. Whenever I try to run the system at 3600 MTS (XMP/DOCP) it gives me Kernel WHEA 20  once every two days.

I tried a lot of different fixed voltages for VDDSOC, VDD IOD etc. Nothing seems to work, and I think paying 500+ dollars for a CPU that does not perform is not a good deal. 

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stereo55
Adept II

My first 5900x purchased about early first release dates had WHEA errors (not many compared to others in the early release stage , but the bigger problen was the chip just woould not do many mid to harder applications including AN Y gaming  without a freeze up , reboot , black screen etc . ~ At early 5900x/59050 release there were many who experiance diffeant problems with constant whea errors , comming to a final conclusion a bad batch had been released . Many  people were reluctant to rma at the time due to low stock on the 5900 series and finding it very hard to even obtain a possible rma in a resonable time . ~ I too was hesitant but kepy reading a trying to find a possible fix , nope , problem(s) persisted . ~ Make a long story short .... in the end there was no fix for whea error owners , and most finally gave into the rma process even if was a longer wait then normal . ~ That being said now a days and all the reading and stories of others Ive come across in the last 18-24 months ; if you have whea errors and with a good supply of 5900's these days just rma the chip with no hesitation . ~ From my  reading and studing of the past  whea problem (minimal or maximum errors does not matter) ; rma is the only real fix .~ ~~~ My replacement chip from back then has been flawless and a real gem , rock solid , good oc'r etc . ~  I saved alot of headackes back then and worrying doing a fairly early rma . ~ NO regrets ever since . ~ Send that puppy back , and put your time and energy into enjoying the 5900 series replacement . ~ By now the newer batches will be abit more refind and a processor you were expecting from AMD , possibly admire , rely on and enjoy (great gaming chip too) . RMA that thing !

~ All the best to you . (oops did not mean to ramble that much ) . 

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