PC Processors

[trat_]

Hi guys,

Recently built a new PC (with a fresh install of windows 10 pro) and it keeps crashing while playing games. Even sometimes when I've turned the boost off and am running the power saver mode. Normally I'm either running the Ryzen Balanced or the Balanced.

The PC Specs are:

Ryzen 7 3700x w/ Stock Cooler (Arctic Silver 5 thermal paste)

Gigabyte Aorus x570 Elite wifi

32gb Trident Z Neo 3600 MHz (XMP enabled)

Gigabyte Aorus 5700 XT Gaming OC

Crucial P1 1TB SSD

Cooler Master V 1000W 80+ Plat

I was experiencing crashes before but that was when I installed the Gigabyte Chipset and AMD Chipset at the same time, so I did a fresh install of Windows (pro 64 bit) and just installed the AMD Chipset - and that seemed to fix that issue.

I've noticed that the EDC and SOC Power hits 90%+ when I'm in games and temps are moderately high (idling 45-55 °C and hitting about 75 °C in games). All the settings in Ryzen Master are default and I haven't OC'd or used the PBO option or anything - so not too sure with what's happening. There's always some micro-stuttering and high cpu usage spikes even in desktop. Sometimes when playing the screen will flicker between black and the game screen and I'll have to alt + tab to fix it.

I've done a memtest and that worked fine and if there's any other benchmarks/files I can upload. I'd be happy too.

Thanks a lot in advance,

Jono

[black_zion]

There's a program called Who Crashed, useful for pinpointing the cause of computer crashes.

https://www.resplendence.com/whocrashed

[elstaci]

I would concentrate on your RX5700 GPU card as the main issue with the games crashing. Many Users are having issues with this GPU card. Look at AMD Forum :Graphics

and https://community.amd.com/community/support-forums/drivers-software 

In your DXDIAG.txt is showing that DWM.exe as the main culprit in your crashes.

+++ WER2 +++:
Fault bucket 1724809223039832173, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.387

+++ WER6 +++:
Fault bucket 1877252592783015246, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0

Problem signature:
P1: DWM
P2: Unknown
P3: BlackBits
P4: Hotkey
P5: 10.0.18362.387

+++ WER7 +++:
Fault bucket 2256535246772715316, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0

Problem signature:
P1: None
P2: Unknown
P3: BlackBits
P4: Hotkey
P5: 10.0.18362.387

+++ WER9 +++:
Fault bucket 1959059570191237803, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0

Problem signature:
P1: DWM
P2: Unknown
P3: CaptureBitsFailure
P4: Hotkey
P5: 10.0.18362.387

+++ WER0 +++:
Fault bucket , type 0
Event Name: AppTermFailureEvent
Response: Not available
Cab Id: 0

+++ WER1 +++:
Fault bucket , type 0
Event Name: AppTermFailureEvent
Response: Not available
Cab Id: 0

+++ WER4 +++:
Fault bucket 1926954067937920460, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SpeedRunners.exe
P2: 1.0.0.0
P3: 5dc16e01
P4: ntdll.dll
P5: 10.0.18362.387

From what I have seen in Microsoft Threads concerning DWM.exe (Runs Windows Desktop) is due to Graphics driver issues.

Try installing the latest RX5700 driver from here: https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-... 

If that doesn't work try installing a previous AMD Driver from here: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-s... 

NOTE: You can google each of those errors to find out more solutions from your DXDIAG.Txt.

[trat_]

Hey, thanks for the reply.

I originally did think it was the GPU at first (and read about all the issues that many people are seemingly having) - but then I thought it was the CPU with the high temps and high usage percentages.

A new GPU driver came out yesterday or the day before so I just updated it last night and I'll see if that changes/fixes anything. I'll turn the boost back on and put the power plan to balanced for this.

[elstaci]

At 75C, You processor temperatures are within its Maximum Operating Temperature of 95C. If it starts reaching above 85C you may want to upgrade your stock CPU Cooler to a AIO Liquid CPU Cooler.  The Stock CPU Cooler that comes bundled with the processor is adequate for normal computer use but may run hotter under very heavy loads.