I've had this computer for 5 months now and this has been a constant battle where seemingly out of nowhere my computer will cut signal to my monitors and my computer will freeze (I can hear the audio play, but I can tell it's not responding to my keyboard- things like discord calls will disconnect but reoccurring sound loops continue to play like a game ambiance). I have tried looking this issue up and have searched every forum I could possibly find about my hardware, my crash events, possible software conflicts, and I have hit a brick wall every time. I have found this "Warning" in my event viewer each and every time the crash happens:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_A70D&SUBSYS_86941043&REV_01
Secondary Device Name:
When searching for the device name in Device Manager, thhe only thing I could find was this by "Intel(R) Platform Monitoring Technology Driver":
Device settings for PCI\VEN_8086&DEV_A77D&SUBSYS_86941043&REV_01\3&11583659&0&50 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: PCI\VEN_8086&DEV_7A84&SUBSYS_86941043&REV_11\3&11583659&0&F8
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFBC1F122
Present: true
Status: 0xC0000719
AND INFO:
Device PCI\VEN_8086&DEV_A77D&SUBSYS_86941043&REV_01\3&11583659&0&50 was configured.
Driver Name: intelpmt.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.1485
Driver Provider: Intel(R) Platform Monitoring Technology Device
Driver Section: PMT_Device
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_A77D
Outranked Drivers:
Device Updated: false
Parent Device: ACPI\PNP0A08\0
For a long time I thought it was my GPU driver that was acting up because, of course the display crashes, but also because when I reboot the system the AMD graphics driver would be disabled in device manager. But looking into the event viewer, whenever my GPU driver is on during the crash the event that follows the one above is:
Display driver amdwddmg stopped responding and has successfully recovered.
Though this issue is not exclusive to the GPU driver being enabled. When this crash happens I typically have to restart my computer (through holding the power button because I obviously can't see my screen) and when it powers back on the GPU is disabled. This is only important to note because, whilst the GPU driver has been disabled my computer has still crashed (No signal, freezing, restart, the works).
Now I a quick look into the Reliability History would show a log like this:
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1b0
Parameter 1: 2
Parameter 2: ffffffffc0000001
Parameter 3: 0
Parameter 4: fffff80071297684
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1033
Although this is connected to the times of the crashes, I'm not certain it has to do with the crashes themselves or the force shutdowns. But needless to say the problem says "Hardware error" and status says "Not reported". I'm not even sure how to deal with this problem anymore. I have done everything you could probably think of-
Uninstalled drivers using DDU in safemode + Installed new drivers
Reinstalled Windows from flashdrive
RMA'd my motherboard and got a replacement
Switched out the GPU with an older GPU
Disabled windows Update updating drivers
My System:
Motherboard - Asus Rog Strix z690-G Gaming Wifi
CPU - Intel Core i7-13700k
GPU - AMD RX 6700 XT
RAM - 32Gb Corsair Vengance 6400 DDR5 (2x16Gb each)
OS - Windows 11 Pro
ALSO, I should note- This happens randomly and is not exclusive to when the PC or its components are under load.
