PC Graphics

[wantagebob]

ms W10 2004 since May, restart fails to complete resulting in the Black screen of death.

Dell t5810 tower workstation

Xeon E5 processor

lots of memory, storage, etc.

Monitor: Dell U2414H

Most of the system was placed on-line in 2015-16.

When applying patch/update that requires reStart, there is disc activity,

the Dell Splash screen appears (<F2> will take me into Bios set-up)

When screen switches from VGA to AMD drivers, the crash occurs.

Disc activity continues, however the screen remains black.

Attempted solutions:

DDU and AMD clean utility

clean and reseat

Fresh AMD driver/software - Radeon Pro from 19Q1 to current

Regedit, add Tdr Delay =8, =10d

Ran Dell Assist tests on complete system.

W5100 underload went from 42 C to 74 C and passed all test as well as monitor

3-4 interrupted boots into trouble shooting, works most of the time.

Totally powered off and power plug removed, works most of the time.

The immediate above may indicate an overheating heating problem

[elstaci]

Not sure if this is something AMD employee fsadough‌ can assist or not.

[wantagebob]

 I am new here, well back since 2015.

 How do I call this challenge to fsadough?

 Thx

 Bob

[elstaci]

I paged him in my reply. If FSADOUGH believes he can help and has time he will reply otherwise other Users will need to assist you.

FSADOUGH is the AMD Employee involved with Professional GPU cards like the one you have.

[wantagebob]

  one more detail

  out of the dozens of attempted restarts the was Noise in my Speakers.

  I am not 100% sure of the audio path, My best guess:

Speakers <> Monitor(does not have its own speakers)  <> ?USB <> Workstation

 I also have USB/Bluetooth headset that was not in use at the time of

the noise.

 Speaker noise was BAD, just not a little static or hum.

[elstaci]

If fsadough does respond, it probably will be on Monday or during the week.

But he always asks for detail computer specs and software and driver being used.

[hardcoregames_]

wantagebob wrote:

  one more detail

  out of the dozens of attempted restarts the was Noise in my Speakers.

  I am not 100% sure of the audio path, My best guess:

Speakers <> Monitor(does not have its own speakers)  <> ?USB <> Workstation

 I also have USB/Bluetooth headset that was not in use at the time of

the noise.

 Speaker noise was BAD, just not a little static or hum.

wonder what is in windows to cause so much noise

could be a bad speaker cable

[wantagebob]

 Thanks to the Forum and support.

  The problem has been diagnosed (I would say) as an out-of-date Bios

on the OEM AMD card.

   Since it is 5 years old, I will be replacing it with the full Retail

version of a newer AMD card..

    Bob

+++++++++++++++++++

[elstaci]

AMD doesn't have a newer BIOS for your Professional GPU Card?

[wantagebob]

 Yes, AMD does have a newer Bios for a full retail version, but only

Dell can provide their OEM version bios update.

  The cost of having a Dell repair of a 5 year old refurb is not a

value. Then I would still have an OEM card under the control of Dell.

[elstaci]

That stinks. That is why Dell wanted you to purchase a newer Dell Professional GPU card.

[hardcoregames_]

maybe it's time to reset windows as its obviously borked at present

[wantagebob]

 Please explain your suggestion of 'reset windows'.

 Once up and running it is great, card is a WOW.

 A full start from scratch then takes an additional 10 hours to reload

production software.

 This is not a single use gaming PC.

 Thanks for the borking suggestion.

+++++++++++++++++

[hardcoregames_]

I have mechanized backups and I use a lot of graphics arts packages myself over and above games

Flakey drivers, flakey BIOS and worse have been a problem in my shop which is why I backup

Reset windows is a feature than can preserve personal files but it removes applications and windows and starts fresh, I have used this many times to try to get ahead of problems

[fsadough]

For Win 10 64bit 20H1 (2004) you need to install the latest 20.Q2.1 driver

https://www.amd.com/en/support/professional-graphics/firepro/firepro-wx100-series/firepro-w5100

[wantagebob]

  Thank you for responding.

  I have installed the latest AMD driver.

  I wish it were that simple.

  Attached is the full details and summary.

  Stay safe.

  Bob

+++++++++++++++++++++++++++

[fsadough]

Have you contacted DELL support already? Do you have Anydesk installed on your system?

[wantagebob]

  Yes, I have contacted Dell. Their support was to sell me the WX7100,

that I refused. A WX3200 is within the budget and needs.

  No, I do not have the remote desktop Anydesk installed, nor downloaded.

  I am also afraid / concerned to reStart / Boot my machine.  It may

take up to an hour of attempts to come back to life.

  Perhaps the hour is the board's required time to cool down?

  Bob

+++++++++++++++++++++++

[wantagebob]

  I have download and Anydesk is available for communications.

  My ISP is Century Link, one of the larger and poorer providers.  I do

not have a choice.

  Bob

+++++++++++++++++

[fsadough]

PM me your Anydesk ID

[wantagebob]

    239 007 971

[elstaci]

If that is your Anydesk ID delete it immediately otherwise someone else can have access to your computer that is why Fsadough asked you to send it via Private Message.

As per this article on Anydesk:

Why should people use it?

AnyDesk is a secure software for remote connections, using banking-level security and encryption protocols. There is nothing wrong with the AnyDesk app itself. Users in this fraud case provided access codes to their devices to unknown persons.Apr 25, 2019

AnyDesk: Fraud is only possible if user grants access: Oldrich ...

economictimes.indiatimes.com › ... › NewsBuzz

[wantagebob]

I did not know nor have his PM.

Please provide his PM.

[elstaci]

Hover over FSADOUGH name, there is a button to send him a Private Message.

[fsadough]

Not working. Don't post it on forum. Send it as a private message

[hardcoregames_]

wantagebob wrote:

  I have download and Anydesk is available for communications.

  My ISP is Century Link, one of the larger and poorer providers.  I do

not have a choice.

  Bob

+++++++++++++++++

I am lucky as internet is better regulated so the is lots of bandwidth locally. Fiber is now pervasive.